Business ProfileforTitan Moving and Storage

BBB files indicate that Titan Moving and Storage (Titan) has a pattern of complaints concerning allegations of excessive charges over and above estimates, customer service issues, and delayed pick-ups and/or delivery of household goods.  In some cases the business has responded to these allegations, however since July 2018, the business has failed to respond to complaint matters filed with the BBB.  BBB staff contacted the business regarding its investigation into the business practices and these pattern concerns on October 23, 2018, and again on December 6, 2018.  To date, the BBB has not received a response to any of these communications. Please see the additional alert  titled ‘Investigation Results’ for details on the BBB’s investigation on Titan’s business practices.

Specifically, many complainants claim to have received online quotes/estimates from Titan that would change once the movers arrived.  In some cases, consumers had no choice but to pay the exuberant fees as there was no time to find another mover.  There were also claims that Titan movers used intimidation tactics and/or refused to unload household goods without additional payment at the time of delivery.  It is also reported that guaranteed timeframes were not honored with both the pick-up and delivery of goods being extremely late or delayed without reason or communication provided from the business.

Additional complaints purport difficulties contacting the business either by phone or email, particularly after the quote or estimate was paid. Despite its efforts to resolve a small portion of the complaints filed with the BBB, Titan has failed to address the underlying issues and correct its business practices to eliminate the pattern of complaints received by the BBB.

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