Business ProfileforJaguar/Land Rover of Chantilly

***** insinuated that I was wanting free work because I questioned him on warranty for a, repair from Feb, a continuous issue with my vehicle. I then told him I had no problem with paying and can pay but I want to know why the issue continues. The previous free work he was attempting to insult me on was actual work done without my verbal consent. I always ask to be called prior to anything being done its in all my records. So no I will not be scammed. Nonetheless ***** never introduced himself to me, and never once asked me what had previously happened instead he stated, we will not continue doing free work for you. Again I stated I could pay. No one asked for free work, I have asked and will continue to ask for someone to explain why this issue continues. Now ******* the GM spoke to me with such disgust. He came in hostile yelling about my milage. Demeaning me as if I was his 16yr old daughter. He belligerently belittled me, accused me of missing services, tried to bring up mileage through the whole conversation which has nothing to do with anything, as I am in fact up to date on service! Called me a liar, told me to read my owners manual multiple times. He even told me to top fluids off myself with water. WATER! The way he spoke to me I guarantee he would of never spoke to a white middle aged man in that way. I even asked him if he spoke to all of his customers that way. But I digress he continued with his verbal assault. Rambling on and on about everything but the issue with my vehicle. Extremely narcissistic when I just want to know why is the issue continuing. After his rant of my mileage his story changed to the longevity of my vehicle then finally all new vehicles have coolant issues. Yes, according to ******* all land rovers have this issue. Ultimately nothing was resolved. I dont even know if work was truly completed. I do not trust that anything was, repaired. I firmly think he believes I/women do not belong in such classy facilities. Yuck!