Business ProfileforBullrun Flag and Embroidery

Since February 2017, BBB has processed 86 consumer complaints against Bullrun Flag and Embroidery.  To date (June 20, 2019), the business has resolved 16 of those complaints; no response was received for the other 70.  After reviewing information for all complaints processed against embroidery businesses by all Better Business Bureau offices, Bullrun Flag and Embroidery accounts for 21% of all complaints in this industry processed in North America during the past 36 months (as of June 20, 2019). 

On December 27, 2017 and January 17, 2018, BBB attempted to contact Bullrun Flag and Embroidery after receiving a high volume of complaints against the business during the previous 12 months.  At that time, BBB had processed 23 complaints, 15 of which were closed without a response.  Delivery issues were the subject of 17 of the 23 complaints in question.

Based on the high volume of complaints, BBB asked Bullrun Flag and Embroidery to provide basic information including a completed BBB Standard Business Questionnaire, copies of all shipping and refund policies, a full explanation of fees, and contact information for ten customer references.  BBB also asked the business to provide substantiation of “Made in the U.S.A.” claims advertised on its website.  The results of that inquiry are reported in the Advertising Review section of this Business Profile. 

As of January 26, 2017, BBB serving Central Virginia had received no response from Bullrun Flag and Embroidery regarding the information requested.