Business ProfileforServpro of Elizabeth City/ Outer Banks

Work at our home is taking too long to complete. First day found that the wrong caps arrived. Started in 1/22. Ray Stephanie came to access the job. David ****** came and did another walk through. Payment of ********* made on 02/21/22. Was told that all the materials were going to be ordered. Did not receive any follow-up status. Mid March, called Dave - said that it was going to take about 4-to-8 weeks for the columns to arrive. Crew arrived on 4/21 with only the columns. Incorrect caps. Was told that the vinyl should arrive at about 11:00 a.m. on 4/28. Crown molding installed prior to staining. Incomplete work: installation of the crown molding in the bathroom; the sheetrock repair work in the sunroom; the installation of the exterior vinyl siding on the sunroom; installation of the vinyl siding on the exterior window dormer; and painting. I have to submit a leave request to be off of work so they can have access to the home. Since contacting Mr. ****** the General Manager, have not received a follow-up response from a previous e-mail message since 65/11/22. One of the painters was here on 5/10. Stated that he was coming back on 5/11 but did not show. Mike stated on 5/10 that the entire crew would be here today, 5/16 to work on completing the job. Mike and the entire crew were a no show today. This is the fourth day that I have taken off of work, having been told that someone would be here to work on the projects, and no one will show up. The following are what I am asking SERVPRO to do: - Complete the job. When I paid the initial ********* to start the job, was told that it would take two-to-three days. Now into the fifth week. - Be at the job on the scheduled dates. - Once job is completed, request an adjustment be made to deduct prices of materials that were not ordered, and provide compensation for inconvenience for the days that I was on leave from my job and the crew was a no show. Monitor progress.