Business ProfileforShenandoah Telecommunications Company

This companies services AND customer services are absolute garbage. Their Commercials and ads are false advertisement. Unfortunately, they are the only thing available in my area for TV and Internet so we had to bite the bullet and deal with them. However, this last dealing was my final straw. Because of how bad their services are, we had them disconnected for slightly under a month on 10/25/24 I ended up paying over $400 to have them reconnected because of the kids in my household. Within the last 23 days, the service have been extremely wonky so I contacted them for troubleshooting on 11/16/24 and was on hold for a great deal of time for some woman named ****, who would not provide me any further details to an employee number or last name comes on the phone without introducing herself at all and the very first thing she says to me Are you calling to pay the $80? In which I asked what she was talking about she did not even ask what my issue was. My TV is working in two bedrooms, but not the others and the Internet is not working at all to which she informs me they disconnected my services again on 11/15/24 (So just the day prior) Because of an unpaid $80 reconnect fee. Which I informed her was extremely shady and I would not be paying because I had already paid the 400 some dollars that was requested by the representative from my conversation on 10/25. I asked to speak with her supervisor she told me the only thing she could do was send an email and they would reach out to me sometime next week. How in the world is it? I paid what I was told I needed to pay. My services were on for 23 days and randomly get turned off again and now requesting more money before even a new billing cycle. I will not be dealing with them any longer, and we will be, finding a hotspot service to use for Internet instead I do not recommend any dealings with this company. Take it for what its worth you will regret it.