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          Vector Security, Inc has 1 locations, listed below.

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            Business ProfileVector Security, Inc

            Security Systems Consultants
            BBB accredited business

            Contact Information

            3928 Pender Dr Ste 200

            Fairfax, VA 22030-7429

            Get Directions
            Visit Website
            (877) 300-4216

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/31/2016

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Home, Business & Multi-Site Commercial Security Systems, Installation, Wireless Control Panels, Door & Window Sensors, Motion Detectors, Yard Signs & Window Decals, Indoor Cameras, Professional Monitoring, Home Automation, Security App, Business Video Surveillance

            Business Details

            Location of This Business
            3928 Pender Dr Ste 200, Fairfax, VA 22030-7429
            BBB File Opened:
            12/15/2006
            Years in Business:
            54
            Business Started:
            6/1/1970
            Business Started Locally:
            3/31/1999
            Business Incorporated:
            12/7/1970
            Accredited Since:
            8/31/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2705020459 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 4/30/2025.

            These agencies may include:

            Department of Professional and Occupational Regulation (DPOR)-VA

            9960 Mayland Drive, Suite 400

            Henrico VA 23233

            (804) 367-8500

            https://www.dpor.virginia.gov/

            • If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

              Vector Security Inc may conduct business outside of our service areas.  BBB encourages you to check with the appropriate agency in your state to be certain any licensing requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Steve Hammer, Operations Manager
            • Ms. Pamela J Petrow, President
            • Mr. John F. Madden, Vice President of Sales
            Contact Information

            Principal

            • Ms. Pamela J Petrow, President

            Customer Contact

            • Mr. Steve Hammer, Operations Manager
            • Ms. Pamela J Petrow, President
            Additional Contact Information

            Fax Numbers

            • (703) 385-1509
              Primary Fax
            • (703) 455-4097
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            On 10/03/2022 (today) I requested to cancel service and was told I would get a callback from retention. I received a call from a woman claiming to be a Supervisor at 5:26pm the same date. I explained I want to cancel security service because I moved out July 2022 and the property is now a rental and other people are living there. I do not need the service. I currently do not have a permanent address I am temporarily staying with parents until I find another property. I was told I was in a 5 year contract and penalty would apply of the remainder of the contract through 11/01/2023 an estimate of about $550 or more. I did not agree to such a long term contract. The salesperson that knocked on my door in 2018 (less than a month after I purchased property at ************************ Kannapolis NC  *****) discussed the features benefits and monthly fees and he never mentioned a 5 year contract. He asked for my information and I signed what I needed to sign on his tablet. I did not call this company and request their service, I did not find them online, this man knocked on my door. I shouldn't have to pay for a service I am not using and cannot transfer since I do not have my own home. My plan for this property was to turn it into a rental in less than 4 years which I have done. I want what's fair and a full cancelation without charges fees penalties and they can pickup their equipment. Respectfully, *****************************
            Read More
            Read 12 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Eboni W

            09/12/2024

            My wife And I purchased the home a few months back. A representative named ******* from vector security came by our house and we allowed him to tell us about their products. He was like oh we're veteran owned and we are the number one company in security. Well My wife being a veteran she wanted the try to support another veteran , but yet so far they have let my wife down and we're taking serious offense to the situation at hand. We actually broke our contract with a rival company of theirs because they sold us this idea that they're products are grade A and we would not have any issues. So far we have had issues since we've got their products. Not to mention that ******* told us that anytime we we're not happy with the service we could cancel anytime hassle free. They lied! Now were stuck with a three year contract that neither one of us had any knowledge of. We've have had to call them several times about theses cameras constantly going down. We realize that we have not had camera service since last Saturday Which was the 7th of September. We left a perfectly decent alarm company to support a "veteran owned" company only for this veteran owned company to lie to another fellow veteran just to purchase their products to make a sale. I find that very reprehensible and I also find it very disgraceful and full and deceit to say the least. If I could give vector security a negative rating I definitely would. This is one company I would not recommend to anyone because of their treatment of veterans/ new home owners who happen to be a black married l****** couple. We do not like their products and we have to deal with this mess for another two and a half years. This is something that we do not appreciate at all. The way the representative for Vector came to our home and lied and the way this company has done myself and my veteran wife Is absolutely crazy. Now we have to worry that our house is not protected every time we go out of town.

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            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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