Business ProfileforStrayer University

So I was to start Strayer at the beginning of this semester, which I received the laptop in the mail and started my first class everything went fine going into the next week which would be week 2 I had an emergency that was very serious and I had to attend to it and it was occupying most of the day besides also being a nurse and taking care of clients, I sent ******** to both teachers as well as emailing them as well as emailing the contact lady ***** that I was given, the teachers texted me and told me just keep them in the loop of things and get my work in whenever I could going into week three my uncle was found dead in the home where I provide nursing care in which was extremely hard and left me feeling broken! I reached out thru text and emails to let them know I would have to drop classes I wasn't in the right state of mind to concentrate on school work! The teachers where fine with it they understood but when I called Strayer the lady that I was directed to was extremely rude the only thing I was directed to do was go on there websites and withdrawal from classes and ahe made it very clear I would have to still pay I explained to her what was going on and I had only got to do 1 week of work she was stern and still rude so I put the tickets in like 5 weeks ago and have still not heard anything back!! Which to me is very unprofessional, they showed no sympathy in my time of hurt all they kept repeating was your gonna have to pay over and over! How unsympathetic and they should have just unenrolled me in week 2 when I expressed my concern of getting behind but no they didnt. They tell you strayer will make your dreams happen well I feel like Im in a nightmare if I knew they where gonna do this to me and be so rude and unsympathetic I would have never signed up!! By week 1 I was supposed to find out about my credits that where transferred and still I have heard nothing! I have screenshots of the texts and emails to strayer and the teachers!