Business ProfileforLeesburg Motors, LLC

I purchased a used Lexus LX 570 at this establishment and they did not provide a reserved loaner vehicle during repon multiple occasions. The sales manager did not honor his request to make the repair that he advised the service manager to look into. I waited several hours to have my car repaired and the repair was not made because the part that should have been ordered in February 2023 was not ordered until April 2023. I was referred to the sales manager by the service manager to receive a loaner vehicle (since service did not have one available although I reserved the vehicle well in advance) and he laughed and told said he could call Enterprise for me, mind you I am due to receive a loaner as a courtesy. The sales manager asked was I sure the service manager asked me to ask him for a loaner, even though the technician walked over with me and told him the same thing. As a black woman, and the only women in the presence of an Asian male and at least 4 other white males I was appalled by the mistreatment and disregard. After I explained this was the 3rd time I made an appointment for my car and reserved only to arrive from Pikesville MD (1 1/2 hour away) and other technicians take the car that is reserved and give to another customer after I wait for a week for a vehicle of comparable size, or you someone do not have one available as promised, only then did he take me seriously. Offered to expedite my repair but instead went on to help other customers and never contacting the service manager just left me waiting. I waited several hours and contacted service myself and advised I needed to speak with the sales manager. Needless to say the sale manager attempted to apologize and instructed the service manager to look into my repair only to call me separately a few days later and deny my repair order while yelling in the phone that he simply will not make the repair because it’s approximately $2,000.00. This man lacks integrity and character.