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          Find a Location

          Genworth Financial has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Genworth Financial

              700 Main St Lynchburg, VA 24504-1448

            • Genworth Financial

              3315 Old Forest Rd Lynchburg, VA 24501-2912

            • Genworth Financial

              10719 PO Box Lynchburg, VA 24506

            Business ProfileGenworth Financial

            Insurance Services Office
            Multi Location Business

            Contact Information

            700 Main St

            Lynchburg, VA 24504-1448

            Visit Website
            (434) 845-0911

            Customer Reviews

            1/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            65 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 79

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers life, 401(K) and annuities, term and life, medically impaired, brokerage insurance.

            Business Details

            This is a multi-location business.

            Find a Location

            Genworth Financial has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Genworth Financial

                700 Main St Lynchburg, VA 24504-1448

              • Genworth Financial

                3315 Old Forest Rd Lynchburg, VA 24501-2912

              • Genworth Financial

                10719 PO Box Lynchburg, VA 24506

              Location of This Business
              700 Main St, Lynchburg, VA 24504-1448
              BBB File Opened:
              1/15/1971
              Years in Business:
              79
              Business Started:
              1/1/1945
              Business Incorporated:
              2/25/1993
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Genworth Life and Annuity Insurance Company
              • Riversource Life Insurance
              • Genworth Financial Assurance Corporation
              • Union Fidelity Life Insurance
              • G E Financial Assurance First Colony Life
              • G E Life Assurance
              • Harvest Life
              • G E Capital Assurance
              Business Management
              • Mr. George Zipple, President
              • Mr. Martin Chance, Compliance Specialist
              • Ms. Sharon Panzarino, Manager
              • Mr. Peter Presperin, C.F.O.
              • Mr. A. Guthrie, Senior Vice President
              • Ms. Robin McCoy-Robinson, Compliance Analyst
              • Ms. Gail Cleary, Manager
              • Ms. Becky England, Manager
              • Ms. Kathy Jones, Manager
              • Ms. Deborah Tweedy, Manager
              Contact Information

              Principal

              • Mr. A. Guthrie, Senior Vice President
              • Ms. Kathy Jones, Manager

              Customer Contact

              • Ms. Deborah Tweedy, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              65 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              My now deceased wife and I purchased Genworth Long Term Care policies thinking that these would help ease the burden on our children. My wife deposited $25,443 into her policy and I contributed $20,553 into my policy. My wife passed away before she could access any portion of the LTC policy premiums she paid and the total amount defaulted back to Genworth upon her death. I currenlty reside in a retirement community and have dementia as well as other medical conditions that require daily nursing care. My son **** *******, who is my POA and is helping me write this complaint, submitted a claim to Genworth to gain access to my deposited funds. After numerous time delays perpetrated by Genworth, including two months delay getting a assesor to visit my apartment and then having that assessor opinion submitted to Genworth, and another 30 day delay 'reviewing' the assessment, Genworth denied the claim without any explanation as to why they denied the claim. We now recognize that this LTC policy is a scam meant to prey on senior citizens. I want the BBB to help me gain a full refund of my policy premiums paid and then cancel this policy (**********). I will be filing a claims appeal but am not expecting this company to honor anything at this point.
              Read More
              Read 64 More Complaints

              Customer Reviews

              20 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Barry K

              10/20/2024

              If there was a lower rating I would have given this company it, Starting in May I have dealt with Genworth life about a policy I opened and and have been paying premiums on for over 25 years. My wife and I seperated around 20 years her funds to keep the my policy open because she was the benificery. She is now not doing well and I wanted to take over the payments directly. I have called the incompatent customer service over 10 times and have been assured 3 times that everything was taken care of., but they charged her account again. I am 72y/o and never in my life have dealt with such perfected customer service.

              Genworth Financial Response

              10/22/2024

              Dear Barry ******, We would like to thank you for taking the time to provide us with your feedback and assure you that we take your concerns seriously. To protect the privacy of our customers, we are unable to fully respond in this forum; however, we will review this matter and our response will be sent to the policy owner or his or her authorized representative directly. If we can be of any further assistance, please contact our office at ****************************. Sincerely, Rachel ******** Genworth Office of Consumer Affairs **** *** ***** ********* ** ***** *** ******** ****************
              Read 19 More Customer Reviews

              Local BBB

              BBB Serving Western Virginia

              More Info on Local BBB

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