ComplaintsforThriveworks Administrative Services, LLC

• Initial Complaint

  01/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My daughter, ******* ****** (over 18), had an appointment over the summer with a Thriveworks counselor. I used my credit card to set the appointment for payment (appointment set in **, but credit card statement shows the Thriveworks VA). Months later, beginning on 12/9 per the credit card company, I began getting a $39 fee monthly (again on 1/9). I called them, and although they understandably wouldn't give me any information regarding ********* care, they told me the fee I was seeing was a "membership fee". That was never mentioned in my conversations setting up the counseling session. We did get the membership fee cancelled and the January $39 refunded. ******* was told this was mentioned somewhere in the consents she had to sign for the appointment, therefore hidden in the fine print. I feel this a very underhanded and unethical way to treat clients coming to them for mental health issues. They would not refund anything but January. My younger son, **** ******, had spoken with a Thriveworks counselor before ********* appointment, and this did not happen with his account.

  Business response

  06/02/2022

  On ********* ****** Complaint ID: ******** I have issued an additional refund of three payments of $39.00 each. I left a message and emailed her to let her know. ******* ******  *********************** 

  Customer response

  06/13/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ********* ******

• Initial Complaint

  12/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is my second case with BBB involving Thriveworks because this issue has unfortunately continued even after the first case was closed. I received confirmation that my account and "membership" with Thriveworks was cancelled and that I owed no further money to them. This "proof" was issued by someone named ******** ******. Now, months later, Thriveworks filed a claim for services I never received and are telling me that I owe $20. Both myself and my insurance company have been contacting them relentlessly for an answer and still have not received any notice that this has been resolved. I have even reached back out to ******** twice now in the past week, and no response. This company is an absolute scam and are hurting so many people with their irresponsible, fraudulent practices. I, along with the many others I see filing complaints and reviews about Thriveworks, just want to be done dealing with this company after being told our accounts have been cancelled. We should not be continuously contacted and told we owe money for services that never occurred and that Thriveworks never had record of.

  Business response

  08/04/2022

  Hello- We are sorry to hear about this issue. We have confirmed that our billing team has reached out to assist further in correcting this issue, as well as apologize for any miscommunications on our part. We believe this issue to be resolved but encourage you to continue to communicate with the billing representative if you have any further questions/ concerns. 

  Customer response

  08/08/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩