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          Find a Location

          Hooker Furniture has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Hooker Furniture

              440 Commonwealth Blvd E Martinsville, VA 24112-2040

            • Hooker Furniture

              2005 Greenbrier Ave SE Roanoke, VA 24013-2651

            Business ProfileHooker Furniture

            Furniture Manufacturers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            440 Commonwealth Blvd E

            Martinsville, VA 24112-2040

            Visit Website
            (276) 632-2133

            Customer Reviews

            1.2/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 100

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company is a Household Furniture Manufacturer and logistics company.

            Business Details

            This is a multi-location business.

            Find a Location

            Hooker Furniture has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Hooker Furniture

                440 Commonwealth Blvd E Martinsville, VA 24112-2040

              • Hooker Furniture

                2005 Greenbrier Ave SE Roanoke, VA 24013-2651

              Headquarters
              440 Commonwealth Blvd E, Martinsville, VA 24112-2040
              BBB File Opened:
              4/14/1986
              Years in Business:
              100
              Business Started:
              1/1/1924
              Business Incorporated:
              5/10/1924
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Hooker Furniture Corporation
              Business Management
              • Ms. Veronica Nelson, Director Customer Relations
              • Ms. Vicki Dunford, Accounts Payable
              • Mr. Paul Toms Jr., C.E.O.
              • Mr. Paul Huckfeldt, CFO
              • Mr. Allan Cole, President
              • Ms. Anne Jacobsen, Vice President-Human Resources
              • Ms. Sharon Fulcher, Manager
              • Mr. Josh Walker, Manager of Customer Care
              • Mr. Phil Garrett, Director of Human Resources
              Contact Information

              Principal

              • Mr. Paul Toms Jr., C.E.O.
              • Mr. Paul Huckfeldt, CFO
              • Mr. Allan Cole, President
              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/05/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Purchased this $3,000 table with a one-year warranty from the manufacturer. This table is now peeling and cracking on the top of the table. This table has been used two times since receiving it in September 2023. Hooker Furniture is refusing to honor its one-year warranty. This table has been in my possession for four months well under one year. I am demanding they replace or repair this table. I have followed their cleaning instructions for this unit.
              Read More
              Read 6 More Complaints

              Customer Reviews

              20 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tony H

              10/03/2024

              I have purchased 7 Hooker furniture items from * ***** ***** ********** ***** in ***** ******** ** on July 13th, 2024. I have always been a big fan of Hooker but the recent experience has really frustrated me and my family. First of all, I waited almost 12 weeks for my shipment to arrive only to find out: 1) The Hooker cocktail table (638-50359-WH) has a couple of minor cracks on the edge of the tabletop. 2) Magnets are missing from the Hooker Cabinet (7228-55010-02). 3) Hooker Dresser is on backorder (6120-90002-05 Cascade Dresser). This was a surprise to me as I thought all shipments had arrived. I am not sure why this unit requires more than 12 weeks to deliver. 4) Hooker Nightstand (6120-90015-05). I need to replace this nightstand due to poor workmanship. The surface was damaged (i believe it is paint???) I have sent a separate email to Hooker Customer Service with proof of pictures on abovementioned. I really hope that Hooker can work with my store ** ***** ***** ************ to resolve all these quality concerns. With Hooker's reputation, it is hard to imagine that most of the furniture delivered are below par. Pls help! Tony and Daisy

              Hooker Furniture Response

              10/07/2024

              Tony and Daisy, Thank you for reaching out to us. We do require that all issues found with our items be handled through the dealer. I have pulled your email from our consumer email box and will be working on it today. It appears that this complaint and that email were done on the same day. Please bear with us while we work on your case in our system. If additional information is needed I will be reaching out to you in response to the email that you sent to *******************************. Please let me know through there if there is anything else you need. Thank you!
              Read 19 More Customer Reviews

              Local BBB

              BBB Serving Western Virginia

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