Business ProfileforAdler Security Systems

This company is incompetent i put in a cancelation of service by email on 04/22/2024 to have my service cancel I called them several times because I keep getting texts about my account needs attention and the told me my account was in cancelation to just ignore the text until the system catch up with the cancelation well to my surprise then text messages finally stopped so all this time I'm thinking my account is close until one day *** ******** calls me and say I owe a bill and I like why I don't use your service and then she tells me alder security sold them my account as open I tried calling alder security back but they said it was nothing they can do I think this is wrong that they are able to do this type of business to paying customers who did the right thing by sending in the cancelation form by email and then to be told by customer service several times you account will be close and to find out they took your money and sold your account to another company as an open account for me to only be surprise by a bill I shouldn't have they are wrong in every way now I'm out of *** ******* to pay another company to have my account closed they should have been closed already shame on you alder security taking advantage of people who been loyal customers to you for years