Business ProfileforNVR, Inc

We moved into our house in July of 2023. We live in Richmond, VA and summers are obviously hot. I tried to turn my a/c to 68 degrees because it was hot in my house. The thermostat would not go past 70 and continued to climb to 73. I notified ****** ******** of this issue. He had an HVAC come to our house and say “the unit is too small to cool the house the way you want it to.” The house never went below 70 degrees all summer. The problem was then passed to ******* ********* who told me the house is not built to go below 70 degrees. ******* had someone run a test and confirmed our unit works properly for Ryan Home standards (as long as the thermostat goes 20 degrees cooler than then the outside temperature it works fine, so when it was 100 degrees outside as long as the unit goes to 80 degrees it’s working). I told ******* and ****** we like our house below 70 degrees in the summer and they confirmed our unit works. The unit will not and cannot go below 70 degrees in the hot Virginia summer. This is what we want and we would have never bought a home that will not do that. There is a house that is an identical ***** floor plan on our street that has a larger unit. ******* confirmed that they get a bigger unit because it faces the sun, which is crazy because so does our house?