Business ProfileforLindsay's Auto Body & Painting, Inc.

This body shop accepted the responsibility to repair the fender ****** that was assigned by GEICO with an estimated completion of 5 days and details of work estimates. Car was dropped off on Nov. 28. Since then, I have been in contact with the shop (*** and *****) on the update and status of completion. Have been promised that the car is being painted and and after washing that I will be contacted. This conversation happened since Dec. 13 and up to this time I have not heard about the status of when the car will be completed and released. I have extended the rental car agreement with Enterprise as GEICO did not extend the rental agreement. I called the shop last Friday, 12/23 at 3:00 but they did not pick up the phone nor return my call. I called yesterday and and this morning before 9:00 and again they seem to avoided my call and left a message, to find out the status of the repair. I am torn in between the feud of the agency and the shop. GEICO is not taking responsibility nor accountability for the delays in the complete repair of my car. From the estimated 5 days of repair, it is now 5 weeks and it is totally unacceptable. I want the BBB to follow up and investigate if possible with the business. Each party is blaming each other for the delays. I have never imagine that this repair would have cost my time, frustrations and money due to somebody's inability to fulfill the agreement. I believed the auto shop have attemted to "bite more than they can chew". The consumer should not be experiencing this kind of inefficient business policy and must stick to protect the consumer's right.