Business ProfileforServpro of Virginia Beach

It was important that I went with someone within my personal budget. The 2nd day servepro returned. They provided a lock box and came back the next day. I was under the impression the carpet was going to be saved. On the 2nd day, I came home to a nightmare. I was only told by the crew that they were leaving for the day, and the drying process was going to take a few days. What they failed to tell me was that the cut up *** of my carpet, ripped up, and threw away a lot of my baseboards (which could've been dried and retained),Holes everywhere, within a few inches of each other. They left raw cement floors with the tac strips out that hurt my baby. Rugs were taken and what I was told "cleaned at the shop", huge chunks of wall pieces taken out that wasn't needed to determine if there was water damage or not and more. I was initially told everything should be done withing 4-5 weeks, close to Thanksgiving. The guy ***** (repair est)contacted me weeks later, to start the repair estimate. He never showed, no call. To make matters worse, I get a bill for nearly **, not including repairs due ASAP. Shortly after, I started hearing that the company was looking to put a lien on my property. I attempted to speak to the owner **** ** She came off defensive and took no real accountability for her team. My insurance adjuster never came until a month later. I had 3 other companies come out around the time this all took place, and they stated I was overcharged. I believe they did all of this was done w/ the intent I will do repairs w/them. **** said I should've stopped them & they knew I wasn't home. A lawyer found in their authorization forms that it states for the home owner not to be home services. I was also told when I asked about an estimate. I was told it could range from ******, but that isn't what I was told. Then they stated that if I wanted an estimate, I should've asked for one prior to them starting services. But you just said I did ask and was told ******.