Business ProfileforHealth Net Federal Services, LLC

Impersonal and callous. Health Net Federal Services operating as major military care vendor denied a provider's claim for a surgery performed on me which had been previously authorized by them due to a lack of a "requested *******. This resulted in me being billed by the hospital for *******. When I researched the form, the military's website states "Your regional contractor will send you the Statement of Personal Injury-Possible Third Party Liability (DD **** ***** if a claim is received that appears to have third-party liability involvement. You must complete and sign this form within 35 calendar days." I never received this form from Health Net Federal Services and had no idea it was required to process the claim. Rather than call, text, email, or message me through their "secure inbox", Health Net Federal Services simply denied the claim causing me to be billed by the hospital. When i called Healt Net Federal Services Customer Support, they said a request for the form had been mailed to me, this was just standard practice, and it happens "all the time". I assured them most people don't receive ******* *ills all the time but perhaps just their csutomers. Additionally, at the time of my surgery, Health Net Federal Services continually denied my doctor's recommendation for home PT equipment to assist with my post-surgery recovery. They eventually authorized the equipment but only after I no longer needed it. Simply terrible and uncompassionate service