Business ProfileforVermont Rental Cars

Rented a car while visiting Vermont and our car having trouble. They agreed to have the car brought to us so we agreed on waiting for 45mins as they said they would drop it off. They brought the car after 1.5hrs left it parked with out telling us any car information and it wasnt until I called again to find out where they had left it that they finally told us where it was. This was done over the phone so my fault in not having a signed contract with terms. On the phone they mentioned being able to drop off and pick up anywhere but no mention of charged and or a mileage limit. Then they charged me for extra mileage on the suv they rented us on the first day we got it even before I drove it. When I called to get the mileage charged removed they mentioned it was their policy which they failed to mention when I first booked the rental. They said a manager would call me back which never happened. Looking at it today there is now two additional charges on my account. So four total charges. I am unhappy with the service and knowing they have my credit card info and are using it to charge for other vehicles without my permission is very worrisome. When trying to call they answer and put me on hold until the call drops. I would stay away and head to enterprise. Which is what I did after returning their vehicle. I feel that me telling them I was from out of state has made them do some shady business with my information and card now. I would stay away. This is clearly a scam and a money grab from an unprofessional company doing shady things.