Business ProfileforCheaptotes

The receptionist's (or owner I am not sure who she is) took advantage of a misunderstanding and refused to listen to any other side except her interpretation. I had made an order, called withi about 6 hours as the order was made Sunday night when they were closed. I called at 8 so I could catch the mistake before it was too late. The message said they would call within 24 hours. I did not hear from them after 72 hours so I called my payment provider and asked for the email. I got the email, emailed the company and the person who answered was kind an respectful and told me the cost of changing the order. Since nothing had been done yet I didn't really think it was ok but I agreed and was told the bags would be shipped. A couple days later my payment provider contacted them and said a dispute was filed. I am not sure why they waited so many days after I complained I didn't get a call back. By then it was resolved. She canceled the entire order and refunded everything except what she said they "had" to charge. I did not know this because the only response I received was "contact paypal". I went to ******, accepted the offer AGAIN through paypal thinking things were ok now. I did not see that the refund amount had been adjusted. When I tried to contact them (Still no phone contact and SO much gets lost in writing...****, intention, actual dialoging, she assumed the worst and had a mean and hurtful attitude. The calling of names, the assumption of ill-intent on my part. The absolute refusal to listen to anything because her interpretation was 100% right in her eyes and she would not budge. Im sad it ended this way. I found the exact same bags on Amazon for half the price with no shipping so I am kind of glad this happened but dang! I have my own company and it would NEVER occur to me that my interpretation was correct and the customer was outright lying. Taking a step back is wise and good customer service. Just take time to explain why you see someone as wrong. Simple!