At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 19102 Highway 410 Ste C, Bonney Lake, WA 98391
- BBB File Opened:
- 5/13/1998
- Years in Business:
- 8
- Business Started:
- 9/1/2016
- Business Started Locally:
- 1/1/1993
- Business Incorporated:
- 9/1/2016
- Accredited Since:
- 12/6/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Scott Heutmaker, Member
- Contact Information
Principal
- Mr. Scott Heutmaker, Member
Customer Contact
- Mr. Scott Heutmaker, Member
- Additional Contact Information
Fax Numbers
- (253) 862-8843Primary Fax
- (253) 862-8843
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Robert b
1 star08/19/2024
Scott's Classic Quality Brake & Muffler LLC Response
08/20/2024
When you returned for us to look at the e-brake again &find a rotational noise 8/16. After looking at it, you agreed to come back 8/19. There was ZERO mention of brakes catching fire until you started texting our service line & leaving reviews. You would not allow our staff to even complete a sentence without interrupting & insulting them. You were vile in speaking to our staff. Also trying to barge into the shop even after being advised not to, customers are allowed in the shop per OSHA. Had you remained calm we could have helped you, but you decided to be belligerent. We understand when things don't go as expected, there is some frustration, but we can't work with someone who won't even let us speak. Parts & labor come with a warranty, so the only reason you didnt get help was your behavior. We also have video of the entire incident showing your poor behavior, throwing a sign, running over a sign, and almost running over an employee as well, resulting in a trespass by the police. We encourage people to leave ****** reviews as expectations & experiences are different person to person, but don't tell half the story.
Customer Response
08/26/2024
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