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          K9 Carts has 1 locations, listed below.

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            • K9 Carts

              1796 Main Street Suite# 103 Freeland, WA 98249

            Business ProfileK9 Carts

            Medical Transportation

            Contact Information

            1796 Main Street Suite# 103

            Freeland, WA 98249

            Visit Website
            (800) 578-6960

            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1796 Main Street Suite# 103, Freeland, WA 98249
            BBB File Opened:
            6/1/2000
            Years in Business:
            64
            Business Started:
            1/1/1960
            Business Started Locally:
            1/1/1960
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • K 9 Carts West
            Business Management
            • Ms. Barbara Parkes, Owner
            • Glenn Parkes, Gen Manager
            Contact Information

            Principal

            • Ms. Barbara Parkes, Owner

            Customer Contact

            • Glenn Parkes, Gen Manager
            Additional Contact Information

            Fax Numbers

            • (360) 321-2302
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/12/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I placed on order on 4/11/22 after chatting with Krys on K9Carts.com website about a product and delivery times and was told that I could choose from multiple shipping options when purchasing. Upon checkout I selected ***** priority overnight. I had not received a shipping notification on 4/12/22 so I reached out to Krys again on the chat and was told that it would ship today and be delivered tomorrow. I told her I chose next day on my order and she said that orders placed after 4pm would ship the following day and said shipping times were on their website. I complained that this should be stated at checkout and that their practice was deceptive. I told her I intended to file a complaint and she said it would be best to cancel my order and let me order elsewhere. I specifically told her multiple times to NOT cancel my order because I did not want to delay any longer, but she said since I was going to file a complaint she was going to cancel it, then she quickly closed the chat before I could copy it and canceled my order. I have included screenshots of their website that details shipping information. Clearly, this company is not the least bit interested in helping customers or their pets as she has deliberately delayed my pet receiving the harness it needs for mobility.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David G

            05/16/2022

            This company continues to surprise me with its responsiveness. Initial fit was checked by the company by sending it photos of my boy in the cart. Several interactions like this ensured optimal set up. When I wanted to add a rear leg support that would simplify placement in the cart based on my dog's specific disability and needs, the part was sent without charge, and, despite my offer to pay for express shipping due to my schedule, the express shipping was at their expense. They also included a leg spacer they suggested would improve fit based on my latest photos of the boy, even though I had no complaints and had not mentioned this in the communication re the support request.This company is outstanding in its customer service and responsiveness. The complaint on this site about bad fit appears to arise from an expectation that the product will immediately meet all requirements, when this kind of product requires, if needed, some interaction and feedback. This arises from the mail order nature of the product. For some people, a custom fitting at an in-person facility is probably more appropriate. And more expensive.

            K9 Carts Response

            05/17/2022

            Hello *****, thank you very much for your review of our services. We always try to work with every client to ensure their K9 Cart is perfectly fit and balanced on their pet. We also are happy to work with each client in the case where an additional custom part or additional accessory might be needed. As you stated in your review, building custom wheelchairs can take a little back and forth with our clients to ensure everything is correctly fit and adjusted. No two pets are alike and we are making a medical rehabilitation device specifically for your pet. We are very happy to hear how well your dog is doing and look forward to hearing from you in the future if you need anything. Thank you!

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

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