Business ProfileforCapital Heating & Cooling

My house ** system is still running good, but no cold air come out. I called the Capital heating and cooling company to check it for $119. The technician came out on 5/14/24 and checked the ** unit outside. His name is *********************. He told me that the ** unit is low refrigerant and need to fill it. He recommended me to let him to do the searching for the leak and fix the leak if found with the total price is $2,100. If there is no leak, the price drop down to $1100. I said ok to do the searching for $2,100.When he was doing for the searching, I saw him using the tool to make 2 big holes on the ** unit coil. Then he told me he found the leaking hole. After that he started to solder it for about 30 minutes. Then he told me that he recommended me to change for the new coil, because he is not sure it will leaking another place in the future. And the price for the new coil and labor total about $2,400. It is mean $300 more to get the new coil for the ** unit. It was sound good to me and I was ok for him to order and come back to fix it. I paid $119 for he came out and also signed document on his phone for new job order $2,400.After he left on that day, I used my phone to take the picture of 2 leaking holds on my ** unit. I asked myself that why he made 2 big hold and he could not fix it. Then he asked me to change for the new coil. I didnt feel comfortable with the job he was done.Next day, I went to the Capital Heating and cooling office to talk with the Manager there. I told her every things what he did and what I saw. And why **** made two big holes on the unit. Then he cant fix it. I didnt feel comfortable with **** to do the job for my ** unit. I would like to have someone different to do my job when the new coil come in.The Manager told me that She trusted **** and **** the best technician. She told me that **** made the holds because that is one of the steps searching for the leaking. And she looked like she upset or mad with my complaint about ****. Finally, she said that She will give me another Technician to do my job and she will email me when they come out to do the job. I confirmed the total price is $2,400 with her before I left.Next day, I got an email from The capital heating company. They said that they need to revise my quote from $2,400 to $4,154. Then I went to their office again to talk to one of the owners. He said that he need to revise the quote because the old one was wrong. Also, I told him that I already signed on the contract with **** for the work total $2400, you cant not change it. The Owner told me he deleted the old contracted I signed with **** already, if I want to do with the new price $4,100, he will do it. If not, that is find. I told him that **** made the messy on the ** unit and now to raise up the price to $4,100, it is unacceptable. I will going to file complaint to BBB and Attorney General about your company make up the problem on my ** unit and breaking the contract because you guys mad at my complaints. Then he told me to get out his office.English is as my second language. I dont know how to describe about the problem clearly. Please help me to talk to the company to fix the problem that his Technician did on my ** unit with the Price $2,400. My ** unit is not working now after the technician came. If you have any question about the issue, please call me @*************.Thank you very much for your time!