ComplaintsforHotel International
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Complaint Details
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Initial Complaint
08/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
08/03/2024. I called to get a refund for a reservation that I had, but I didn't stay there and they won't refund the money because they messed up. They are a bunch of scammers. I lost $260 for 2 nights that I didn't stayBusiness response
08/04/2024
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Please, check the hotel check-in requirement and cancellation policy.
If you have any question, please feel free to contact me.
Thank you and have a good day.
Initial Complaint
02/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Haan at the front desk and this hotel violated my rights by refusing to accept service animals that accompany a disabled person that was booking a room at the hotel. This man wanted to know what I needed my service dog for & then proceeded to tell me that my dog isn't a service animal. And emotional support animals are not covered under the law and to look it up. I've never been denied anywhere I booked a room before nor have I ever had a charge for damages the fact that he would think he can make that determination and that the law doesn't cover both service animals and emotional support animals and waiting discrimination against the disabled.Business response
02/15/2024
I SPOKE TO THE ***** AND ASKED WHAT HER DOG DOES. SHE MENTIONED SHE HAD EMOTIONAL SERVICE ANIMAL. I TOLD HER IN ******** EMOTIONAL SERVICE DOG IS NOT CONSIDERED AS SERVICE ANIMAL.Initial Complaint
06/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Greetings,I booked a reservation on 06/18/2022 through Groupon. However, due to a family emergency I had to cancel and head back to *********. I notified the receptionist and I was told that my request needs to go through that third party organization.Groupon just got back to me today that Hotel International is refusing to issue a refund. Please help with this matter. I paid $402.26 for this. Thank youBusiness response
07/04/2022
I am pretty sure your Groupon reservation confirmation had Hotel Reservation Cancellation policy and No Show policy.
If you do not cancel your reservation 2 days before your arrival date, we can't waive the cancellation penalty.
And your reservation was marked as no show, because you did not cancel your reservation by end of June 17th, 2022.
You have to understand Hotel business, we are not selling product, we are selling the time and the space.
Your room, we could not sell on 17th and 18th because we had your reservation still active on 17th and 18th.
We could not sell it to other.
That was why we could not waive your penalty.
Customer response
07/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.