Business ProfileforCastleMania Games, LLC

I placed a pre-order for a "MiSTer FPGA" electronics kit from CastleMania on February 25th, 2024. My order was for $617.99 USD and my card was charged at order time, and I did receive an order confirmation email, but after months and months have received no product, only broken promises and radio silence of when I'll receive it. ** I just want a refund but cannot even get that. **The first word I hear on the order is a March 30th update email, saying that ETA for orders is "the week of (April) 8th, if not the following". On April 28th I reached out to their support email asking for an update, no response.On June 11th I found their active ******* profile, where many other users were complaining about silence on status updates. They said "Plan is to ship early next week and will be sending out an email update to customers this week." No email update was ever sent.On June 26th and July 14th I reached out on ******* again, but no response.On July 29th at this point I wanted to cancel my order. I sent in a support ticket requesting a refund. The email said my request would receive a response "usually within 72 hours". No response was received.On July 29th, August 5th, and August 7th I called their customer support number but only received an answering machine message. The message mentioned to only call during business hours, as I had. I left a message but have never received a call back.I want to note that components of my order are still for sale on their website, advertised as "Estimated to ship February 2024" ****************************************************************************************** .