Business ProfileforEmpire Well Drilling

We had our well and pump installed. Moved into our home in Dec 2023. Called within couple months as water pressure seemed low. No response. Summer came and I really noticed low pressure. No response. Emails, texts, calls. Fast fwd to September, finally reached head got by email. our pump was now running NON stop who knows how long. A service guy from Empire showed up. He couldn't fix said the *** needed replaced and possibly a bad pump. He said he would be out the next day to fix and we would be 1 day without water. We had painters at our house so we arranged everything for Empire to shut water off and fix. The guy never returned and said he got busy and would call me and come out next day to replace. This is all in text. That was Sept 15 I believe and today is Oct 16. We lost all water pressure and I have called for a month. Left voicemail, texts, emails. To 3 different contacts. Nothing not even a text. We had another company come out and found out that Empire never programmed our pump up correctly and hopefully the year of pump running non stop has not caused shortened the life of our pump. I truly have NEVER had a company just ghost us. To this day I was never rude they don't even know we had it fixed yet. I just asked to please let us know what is going on.