Business ProfileforNavia Benefit Solutions

I wish I had never signed up for this benefit. I thought it would help me set aside money for daycare but it has been a nightmare. The debit card they gave me did not work and when I called them they said it was the daycare fault. So I had to put in claims. The claims take forever and even if you call and ask them to approve it for some reason the date that you get that money moves around. Everytime I spoke to these people it was a "talk to your employer." For the life of me I can't figure out how my employer which is a hospital would know answers to the questions I have about why I can't get money from this company. Paying out of pocket and them taking the same money out of my paycheck has ruined my finances as I had to not pay other bills to pay daycare because this company takes 20 days to give you back the money you spent. This is worse than getting a loan. I will never sign up for with this company for anything. And will tell everyone I know not to too. I feel they make everything so difficult and hard because they want to keep your money in the end which they get to if you don't claim it all. Then in September after almost a whole year of putting in claims one of the people I speak to says. Oh well it looks like no one activated your debit card..... so after all the humans I called and the original person I spoke to about the card not working all of them blamed the daycare when really no one looked to see if my card needed to be activated. If you want the hardest system there is to get your own hard earned money back. This is it. It has not helped me in any way shape or form other than made me more in debt and have late fees on other bills because I had to pay out of pocket and put claims in. So it's like I pay daycare twice every single time. It's exhausting and a system meant to ruin you financially. I'd advise everyone to not do it. Run. Find a different company. This one wants your money and will make you jump through hoops to get it back.