Business ProfileforAqua Quip

Our experience with AquaQuip has been a nightmare from the very beginning. We purchased a custom-built sauna in the fall of 2021, which remains unfinished and dysfunctional.The AquaQuip salesperson misled us, upselling us on a more expensive sauna design with extra windows, promising it would meet the advertised temperature. This has proven false. The sauna also has numerous defects: improperly installed boards, cracked windows, a faulty door, and a malfunctioning thermostat that triggers a high-temp alarm despite the sauna not reaching the advertised temperature.Despite reaching out multiple times and escalating to upper management and the president, AquaQuip's response has been unsatisfactory. Approved warranty work to replace lights, boards, and the door, and to install the thermostat properly, has been delayed repeatedly. The assigned contractor ignored calls, missed appointments, and performed subpar work. Both AquaQuip and the manufacturer, Finnleo, have shirked responsibility for the heating issue, despite Finnleo acknowledging the design was flawed.As of May 2024, the sauna remains dysfunctional. Repairs approved almost 6 months ago have not been made, and AquaQuip and Finnleo refuse to rectify the heating defect. Additionally, AquaQuips hot tub cleaning service was equally poor, leading us to terminate their services in 2022.Overall, AquaQuips inadequate customer service and failure to deliver on promises make them unreliable and untrustworthy. I urge others to avoid AquaQuip to prevent similar issues. Furthermore Finnleos saunas are constructed with poor craftsmanship and we would advise finding an alternative manufacture.