Business ProfileforGesa Credit Union

I currently have over $20K in my checking account at ********************. On 1/27 I hired a contractor to demo a fiberglass bath/shower enclosure and we needed a drain plug wrench to remove the remaining portion. I drove to a local ********** to purchase the tool while my contractor was at my house working, I'm paying him on the hour. I gather the tools $48.00 worth and go to check out with my GESA Debit card. The cashier told me my card was declined, so I asked them to tyr iy again because I knew I had funds available. Declined 2 more times again. I drove to a nearby gas station to see if my card declined there and it did. Meantime my contractor is waiting for me and paying him to sit and do nothing. My wife is out of town and I couldn't reach her...finally she calls me and I drive back to ********** and she pays for the tools....she banks with US Bank. I paid my contractor for an hour of idle time at $120 an hour!!! On 1/28 I called the GESA number on back of card, employee said that she had no explanation why card was declined and said that there was a fraud issue and said ***** Services called my cell phone 7x without an answer, I never received any calls from GESA, she reactivated my card and told me to call back on 1/29. I called GESA on 1/29 and demanded to know why my card was declined on 1/27 at **********. I was told that GESA has determined that ALL TRANSACTIONS WITH ********** ARE FLAGGED AS POTENTIALLY FRADULENT AND CARDS ARE AUTOMATICALLY DECLINED! I've never heard anything so preposterous! Are you kidding me...GESA has the right to determine where I shop? SERIOUSLY, inconvenience me all you want, just turn my card off without forewarning me! Tomorrow I'm calling the Washington State Attorney General and ********** Corporate. We'll see if they agree with me that GESA stepped WAYYYYY out of bounds on this one...oh and I took a $120 hit as well from the contractor because I wasted an hour of his time!

Hello *******. We are truly sorry to hear about your card experience, our goal is to protect our members accounts without causing this type of inconvenience. If you would like to be connected with a Gesa representative to discuss this in more detail, please send an e-mail to ********************************* and include your telephone number. Thank you.