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          Find a Location

          Avalara Inc has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Avalara Inc

              255 S King St Ste 1200 Seattle, WA 98104-3317

              BBB Accredited Business

            • Avalara, Inc.

              512 S Mangum St STE 100 Durham, NC 27701

            • Avalara Inc

              6465 Greenwood Plaza Blvd Ste 200 Centennial, CO 80111-4910

              BBB Accredited Business

            Business ProfileAvalara Inc

            Computer Software Developers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            255 S King St Ste 1200

            Seattle, WA 98104-3317

            Visit Website
            (877) 286-8320

            Business hours

            Closed
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            Closed
            Closed

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            Customer Reviews

            1.09/5

            Average of 32 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            101 complaints closed in last 3 years

            64 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/30/2022

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Avalara helps businesses of all sizes get tax compliance right. In partnership with leading ERP, accounting, ecommerce, and other financial management system providers, Avalara delivers automated, cloud-based compliance solutions for transaction tax, including sales and use, VAT, GST, excise, communications, lodging, and other indirect tax types.

            Products & Services

            Avalara Sales Tax Suite, Avalara AvaTax, Avalara Returns, Avalara CertCapture, Avalara Licensing, Avalara Tax Advisory Services, AvaTax Cross-Border, Avalara international tax solutions, Avalara for Small Businesses, Avalara MyLodgeTax, AvaTax Excise, AvaTax for Communications, Streamlined Sales Tax (SST), Avalara for Beverage Alcohol 

            Business Details

            This is a multi-location business.

            Find a Location

            Avalara Inc has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Avalara Inc

                255 S King St Ste 1200 Seattle, WA 98104-3317

                BBB Accredited Business

              • Avalara, Inc.

                512 S Mangum St STE 100 Durham, NC 27701

              • Avalara Inc

                6465 Greenwood Plaza Blvd Ste 200 Centennial, CO 80111-4910

                BBB Accredited Business
              Headquarters
              255 S King St Ste 1200, Seattle, WA 98104-3317
              BBB File Opened:
              6/3/2005
              Years in Business:
              25
              Business Started:
              8/11/1999
              Business Incorporated:
              8/11/1999
              Accredited Since:
              6/30/2022
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Avalara AvaTax
              • Track1099
              • Avalara
              • Avalara.com
              Related Businesses
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Bobby Sands, Vice President of Customer Excellence
              • Ms. Courtney Wendel-Stevenson, Sr. Manager, Community Strategy
              • Ms. Celina Romera, Community Reviews Specialist
              • Mr. Amit Mathradas, President/COO
              • Ms. Alesia Pinney, EVP & Chief Legal Officer
              • Mr. Ross Tennenbaum, CFO
              • Mr. Scott McFarlane, Founder/CEO
              Contact Information

              Principal

              • Mr. Amit Mathradas, President/COO
              • Ms. Alesia Pinney, EVP & Chief Legal Officer
              • Mr. Ross Tennenbaum, CFO
              • Mr. Scott McFarlane, Founder/CEO

              Customer Contact

              • Mr. Bobby Sands, Vice President of Customer Excellence
              • Ms. Courtney Wendel-Stevenson, Sr. Manager, Community Strategy
              • Ms. Celina Romera, Community Reviews Specialist
              Additional Contact Information

              Fax Numbers

              • (206) 780-5011
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              101 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/08/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I added avalara tax via *************** for my website in june 2023 and paid $110 annual fee. My website has very minimal activity and Avalara didn't seem to be an app that I would need. I took avalara out from my site from bigcommerce and forgot about it. I am not aware the auto renewal that avalara imposed on my account. It seemed like Avalara posted the annual renewal without my knowledge in June 2024 with a due of $896.66, which is ridiculous. I contacted them immediately after I noticed this unreasonable fee on my avalara account in oct, they insisted that I need to pay the annual due that expired on June 2025, which I am not aware and not going to use at all. The signed up for the app was easy but get out of them is tricky. Their price hike (more than 8 folds ) and business practice really put customer in a *********************** position. I would like to cancel this auto renewal term that I am not aware of and resolve the due posted on my account. Thank you!
              Read More
              Read 100 More Complaints

              Customer Reviews

              32 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Keely A

              10/23/2024

              NO stars! The overall sales and account management experience has been more than lacking. We've been asking for a sales tax refund of $367.19 for 3 months, to no avail.The current issue regarding the address and tax charges is completely unacceptable. What kind of operation changes a clients address without proper verification, especially after billing since 2016? Their leadership should be embarrassednot just for the mistake, but for the unnecessary waste of time this has caused. A simple matter like this should have been handled swiftly, without dragging the client into internal procedural problems.Additionally, weve had no consistency in account management. We havent had the same account manager year over year, which results in a lack of continuity and causes issues like this. As a business-to-business sales organization effective ****************** and Customer Success are critical to preventing churn. After experiencing this issue, along with many others, believe me, if there were a viable alternative for us, wed switch in a heartbeat.

              Avalara Inc Response

              10/30/2024

              Hi *****, thanks for bringing your concerns to our attention so we could assist. We have confirmed your refund is being processed and we have escalated internally to expedite the concession. Thank you. 
              Read 31 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

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