Business ProfileforOff the Record

Worst traffic lawyer firm I've ever hired. Their money back guarantee they do not honor. I still received point on my *********** was told to take a driver's safety course. They never told me how to submit anything only when it was due by. When I wrote to them about the money back guarantee I was denied. Then when I wrote to them about 5 times how do I submit payment a drivers safety course, they kept ignoring my questions & giving me a ************* It says live agent on their website which is also false. Only gives me options to select instead of being able to communicate w/a live agent. I was then emailed, which went back & forth so many times. The live agent finally said I have to pay w/the court themselves. Like I've never had a lawyer & had to ever deal w/the court directly. Then the ticket number on my ticket was not showing up for Martin County Circuit Court when typed in online or on the phone. After spending 40 minutes on the phone & waiting for a representative from the court house, he finally found my ticket. The otr- case # is not the same as the court case #, so couldn't figure that out either prior. The live agent said in email that they don't have any access to my case to provide me that information. When the representative from ****** ****** ******* Court finally gave me the court case #, the call hung up immediately. The representative seemed very nice from the court though. He told me it is a $7 fee to pay. Thank God I typed the case ID # properly before the phone call hung up since I wasn't able to read back the information provided to verify. I called back to pay through the phone which was $18. When I attempted to pay through the court case # online, it was now also an $18 fee. I went to submit ******* said it encountered a problem online when I already hung up the phone. When I tried to call back it kept putting me to wait on hold for an operator. So I called the I originally called & finally was able to pay. Never went through this before. 0?