Business ProfileforEddie Bauer, LLC

6/9/2024 - Date of purchase 8/13/2024 - Attempted to return. Online portal indicated item was not eligible for return. (Accompanying receipt said returns were accepted up to a year from purchase date. The dress was in original condition, new with tags.)8/13/2024 - 9/11/2024 - Exchanged upwards of 13 e-mails with customer service, attempting to resolve the issue. In addition, called the customer service line and utilized the chat function more than once. For whatever reason, they were unable to provide the return label, but each *** assured me the label would arrive within ***** hours. ( was instructed to watch specifically for a label directly from Eddie Bauer. This simply did not arrive.)9/06/2024 - Received return label via an alternate e-mail address (yes, I did check spam folder on personal e-mail for a label coming 'directly from Eddie Bauer'); advised the refund process would take up to 24 business days.10/14/2024 - As of this writing, no credit appears on my ****** account.I have never experienced such a difficult and lengthy return process, flawed from the start (the inability to return through the portal) and at multiple points through the process (inability of customer service to generate a return label). I am unhappy with the frustration on my end, but I feel additionally sorry for the customer service ***s (7+ and counting) who did their best to help me with this simple return but who were unable to fully resolve the issue. What a waste of time for all involved!