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Find a Location

Lead Balance, Inc. has 1 locations, listed below.

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    Business ProfileforLead Balance, Inc.

    Sales Lead Generation

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    113 Cherry St Ste 523-58, Seattle, WA 98104-2205
    BBB File Opened:
    10/3/2018
    Years in Business:
    7
    Business Started:
    5/2/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Andrew Caldwell, Principal
    • Ms. Monica Foust, Customer Service Manager
    Contact Information

    Principal

    • Mr. Andrew Caldwell, Principal

    Customer Contact

    • Ms. Monica Foust, Customer Service Manager

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Customer R

    1 star

    03/19/2024

    STAY AWAY FROM THIS COMPANY!!!! Buying leads is just a waste of money. I wish I would have seen these other reviews before paying for these leads. ***************************** is the worst to work with and when I requested the money back from the leads that I have not been provided yet he totally refused. I have been in phone sales since 2014 and he kept telling me that I was being pessimistic about the leads and I should work them better. ****, how am I supposed to work a lead that tells me they have never looked into anything in the past. I asked for a recording and he told me that he would not provide that to me. His aged leads are awful 95% of the leads were wrong numbers and the other 5% looked into this years ago and this was supposed to be data from ***** days old. DO NOT USE THIS COMPANY!!! There is a reason why it is so hard to find any reviews on them, they are not ****** verified because they do not want people seeing poor reviews. SAVE YOUR MONEY AND TIME!!! They are going to respond to this like they did nothing wrong just like every other review, read through all of the reviews and you will see how terrible of a company this is. I wish I could leave less than a 1 star

    Lead Balance, Inc. Response

    04/15/2024

    We regret to learn that your experience with our services did not meet your expectations. We hold an unwavering commitment to qualify each lead based on the filter objectives of the campaign. We do not deviate from that principle and stand by our obligation to quality. We encourage you to ****** and engage each lead to your best ability and provide several resources and tips to effectively achieve success.

    In full review of the communication threads you exchanged with ****, it was evident he made every effort possible to help you experience optimum results. Contrary to your statement, the audio file was delivered to you on March 18, 2024 4:42 PM,where the call lasted over 4.5 mins. The audio dialogue was further proof to substantiate the lead applicant wanted to receive a quote, met all required filter conditions and had cordial conversation.

    Additionally, any aged discount data packages utilize third-party validation tools to meticulously screen out potential errors, ensuring the utmost accuracy possible.These tools are instrumental in allowing you to effectively target the majority of the data with confidence. Furthermore,to bolster the success of your campaign, our aged lead data purchases come with complimentary overage to account for invalidities and to facilitate the smooth progress of your active files.

    Email records also indicate that it was advised several times to nurture each lead and engage in productive dialogue. Allowing a solid rapport building process will only help establish credibility about your business, so each lead feels comfortable providing confidential information to move forward.

    While we recognize that individual experiences with leads can vary, several elements can be outside of our control. Factors such as client's ability to engage in effective communications, trade expertise and enrollment structure available within your organization are components to success.

    It's important not to overlook the comprehensive efforts we make along with the documented cooperation we illustrated throughout your campaign that were aimed at helping you reach your goals. Misrepresenting these objectives or disregarding our collaborative efforts to work cohesively with you would constitute a deliberate distortion of facts for misguided gain.

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