Business ProfileforHolland Partner Group

I am writing to respectfully dispute the final charges assessed upon our departure from The Lydian, **********************************************************, where we resided from September 2023 to September 2024. We take pride in maintaining our leased apartment and have some concerns regarding the fees listed.After a thorough inspection prior to our move-out, we were informed that there were no damages to the apartment and that the paint was in excellent condition, matching the state in which we originally received it. Moreover, we were meticulous in ensuring that the space was left clean, with minimal need for further cleaning. As a courtesy, we are more than happy to pay a cleaning fee of $75 to cover any minor touch-*** that may have been required.That said, we take issue with the following charges:$275 cleaning fee Given that we maintained our apartment in excellent condition throughout our stay and left it in similar condition upon departure, we believe this amount is excessive. Any cleaning required was minimal, and the charge should reflect that.$381.94 for painting/damages As mentioned, the paint was in the same state as when we moved in. We did not cause any damage to the walls, and no repainting should have been necessary. Furthermore, the floor had a poor polish job upon move-in, making it difficult to clean or avoid smudges. This was a pre-existing issue that we could not have contributed to.We kindly request a reassessment of the total amount due. We believe that the adjusted amount should be $103.16 for the bills, covering the fair cost of bills, as opposed to the current total of $760.10.Please note that we were unable to pay this full amount due to limitations in the billing system, which did not allow partial payments. We would greatly appreciate it if this issue could be resolved promptly, as we enjoyed our time at The Lydian and would like to maintain a positive relationship with Holland Residential for future leasing opportunities.