Business ProfileforAlpine Aire Heating & Cooling, Inc.

On 7-29-2022 Alpine Air installed a new heat pump. After the installation there was a wiring issue which took several technicians to resolve. After Alpine Air finally submitted info for our rebate to the local utility district it could not be processed a until they made adjustments to the unit. In order to receive our rebate from the *** Alpine Air had to come back and fix a couple of things. Then we learn the thermostat they installed was not covered by the rebate. It is now October and we are in Az. On return we switch to a/c and it is not working. Several weeks later a technician arrived and located a switch that shut off. In May the ac again stops working. After several weeks a tec arrives and says there is a Freon leak. He puts some in and states they will order parts and return. A few weeks later some metal/wire breaks and is hitting the fan. A tec comes and removes it. Never heard the cause. It is now the end of July. No a/c and our house is 90+in late afternoon. We call, leave 3 msg with no response. Visit the business and they say they did not get our msg. An hour later we get a call saying they are returning our call. Now we have an appointment for July 25th. The weather forecast is high 90s-100s. The issue is we have a new heat pump that is not working. We need Alpine Air to resolve the issue-fix or replace the unit so we can live in our home.