Business ProfileforHealthy Paws

The HEALTHY PAWS insurance states on their site that you can make changes to the policy on your own, in order to lower the premium by increasing the deductible or changing the amount of coverage. I knew they were going to increase the policy in two months as they do yearly in October as stated in their email to us .so, in advance of that increase, because of budgets, being that my husband and I are disabled I went ahead and increased the deductible to get a lower premium that we were comfortable with paying for my two fur babies pets. I received yet another email about the impending increase so I called again today 10-14-24 and spoke to ** ****** no one told me that even though I selected to increase the deductible to lower the premium in advance of the yearly increase in one month, it didnt matter because the increase was going to go in effect anyway! Who in their right mind would make changes for one month, knowing that the increase in premium will still go in effect? And not only will your premium increase but the change that you made to increase the deductible will continue to roll in with their increase! I asked ****** to speak to a manager, I spoke to a customer liaison (so called manager) named ***** in ******* and after all the back and forth. I was informed that she would advise their managers about the employees that did not provide the correct information and they can get re-educated on this information. She stated she could not change that increase to go back to the payment plan I selected a month earlier. To make matters worse she added that the increase deductible that I selected a month ago to LOWER my premium WILL HOWEVER ROLL OVER to the new policy! So, in essence I HAVE TO PAY MORE WHILE THE POLICY ON BOTH MY FUR BABIES GOES UP AND THEIR DEDUCTIBLE IS HIGH!! They kept the higher deductible I selected last month but they cant correct the current premium to reflect the payment I selected last month! So I cancelled both policies!

We're sorry that your customer service experience did not meet you or our expectations. As covered by our team, we understand this does not resolve your issue, but we will be providing additional training to those agents you dealt with so clients get the level of service they deserve.

As stated in your review, the policy change you made was prior to your policy anniversary date. Even though those policy changes were made, any premium adjustments on your policy anniversary will still go into effect in accordance with the rates and rating rules filed with, and approved by, each state’s insurance regulator.

Pet parents are entitled to increase the deductible or coinsurance amount applicable to your pet at any time. This request must be made in writing and will become effective the month following approval by us. You may apply to lower the deductible or coinsurance amount applicable to your pet provided you have not previously filed a claim with us for that pet. This request must be in writing and will become effective the month following approval by us. Since you have previously filed claims, we could not honor your request to lower your deductible to its former level. We're sorry to lose you as a policyholder and hope you and your pets stay well.