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Find a Location

Enterprise BMW-Mercedes Benz-Sprinter has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEnterprise BMW-Mercedes Benz-Sprinter

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/12/2002

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Enterprise BMW-Mercedes Benz-Sprinter offers new and used automobile sales and service.

    Business Details

    This is a multi-location business.

    Find a Location

    Enterprise BMW-Mercedes Benz-Sprinter has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      3002 N Victory Ln, Appleton, WI 54913-7958
      BBB File Opened:
      11/21/1990
      Years in Business:
      38
      Business Started:
      1/1/1986
      Business Started Locally:
      1/1/1986
      Business Incorporated:
      1/6/1986
      Accredited Since:
      9/12/2002
      Type of Entity:
      Corporation
      Alternate Business Name
      • Enterprise Motorcars, Inc.
      • Bergstrom Enterprise Motorcars
      • Bergstrom Mercedes-Benz
      Business Management
      • John F. Bergstrom, CEO & Chairman
      • John Hogerty, Executive Vice President
      • Tim Bergstrom, President & COO
      • Robin Auth, General Manager
      • Dawn Schmidt
      Contact Information

      Principal

      • Tim Bergstrom, President & COO

      Customer Contact

      • John F. Bergstrom, CEO & Chairman
      • John Hogerty, Executive Vice President
      • Tim Bergstrom, President & COO
      • Robin Auth, General Manager
      • Dawn Schmidt
      Additional Contact Information

      Fax Numbers

      • (920) 749-2030
        Primary Fax
      • (920) 729-4034
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      2 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Keith Q

      1 star

      09/24/2024

      I strongly urge anyone considering Bergstrom for vehicle service to stay away. My experience with them has been terribletwice in the last two years.I own a well-maintained 2013 C300 Sport and brought it to Bergstrom based on recommendations. In October 2022, I had them do an alignment and TPMS programming. When I got my car back, the steering wasnt aligned, and the car didnt drive straight. After I complained, they picked up the car and attempted to fix it, but it should never have happened in the first ******** September 2024, I needed a warranty subframe replacement. Unfortunately, I had the same service advisor (******) and technician (Keo). I was told my car "should be done" on a Friday, only to find out it wasnt ready until Tuesday. When the car was finally returned, I immediately noticed a rattling noise from the rear, which wasnt there before. The valet driver falsely claimed I "refused service" on the rear of the car, which was untrueI had only deferred a strut replacement for the front.When I reached out to ******, he blamed the noise on my tires being slightly narrower, which made no sense. After an hour of trying to contact the service manager, *******, he finally told me they would inspect the car again but warned I'd have to pay another diagnostic fee if it wasnt related to their repair. He also hinted that due to the cars age and high mileage, other components might be wearing out, which wouldnt be covered by the warranty service. The warranty states that the subframe, and any components damaged due to the failure of the subframe are to be replaced. Its clear that because my car isnt brand-new, Bergstrom doesnt care about my service. Both of my experiences with them have been failures, and Im now forced to go to another dealership to fix their poor work.Bergstroms service is unprofessional and unreliable. Save yourself the headache and go elsewhere.

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