Business ProfileforXcel Energy

Ever since covid started its been rough on everyone. People losing family members or having to put all there funds into taking care of someone that is ill. As of 2023 my health has declined and someone who is close to me had got into a vehicle accident and nearly died they should of never made it out alive. So after all the bad luck I had talked to a program to see if they could help with my disconnection. On one occasion that I had called xcel this lady was so terribly rude and unkind and very mouthy to me, I asked to speak to a supervisor, she went off on me telling me that I have no right to talk to a supervisor nor they do not allow it???!!! I told her that was a lie and she needed to get a different job then I hung up and took a minute to cool down and called back. This time I could not understand a word so I asked to speak to someone else, then finally I had got ahold of the credit department. I'll give you an example ( on a $2,500.00 bill they told the program that they needed $465.00 to stop disconnection in which they needed half to the whole amount t of the bill) so I had called yet again and asked why did they tell them such a little amount and the one lady had the nerve to say " Well ma'am this payment will get you through the weekend"???!! I was in total complete shock that they did that on purpose. So now because of all the unprofessional employees and the hundreds of calls I made to them and the attitudes I had received from them I told my family " I rather live without power then to have to go through all of this again"! They literally had me in tears because I was so frustrated and disgusted in xcel. In Wisconsin we an have all seasons in one week but yet xcel rather use their power in the wrong way. Some people/families are going through a rough time and because we are in the " lower- class or poor" I wonder if they walked in our shoes would they still be this horrible oh and thanks for the disconnection notice after the date it's to be shut off!