Business ProfileforBellin Health Services

Not happy with the experience ive had over the past 2 years with the billing department and anyone really who is supposed to help in there department. I keep getting the run around. Theres no information about an Anesthesia bill ever being sent to our insurance but it went to collections so we went to court paid the bill cause we were told we could get reimbursed if insurnace is to cover it. We did all that, paid it, then got insurnace to cover it, now ive been fighting with Bellin who got paid twice for the service and collections because nobody will help me get our money back. Apparently the money went to the surgeon who did my fiances surgery for Anesthesia because they never reported the anesthesiologist name or that he was there and did it, nothing to our insurnace. But i go to bellin after over a year of calling that i get a paper with the anastesiaologist name on it, took 15 mins of the lady being on the phone, she got one, first time hearing the name even and there is proof we paid collections off but, where did the insurnace money go? Im assuming to the surgeon not the anastesiaologist and so is my insurance because again no eob is in our insurnace nor the name of the anesthesiologist. But yet i cant get an eob for anesthesia which is what is now required after i sent multiple papers, eobs, and receipts over the last year to multiple people because it doesnt exist in our insurnace billing which i was told wasnt right as well by our insurnace. My insurnace is confused but trying to help. Bellin just shoes me from person to person and im left with nothing after hours on the phone or get rude comments. we shouldnt still be going through this 2 years later almost 3.