ComplaintsforKWIK TRIP

Gasoline

HeadquartersMulti Location Business

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Initial Complaint
10/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took my vehicle through the car wash at Kwik Trip in *************************** WI and when I got out of my vehicle to unfold the mirrors I noticed deep scratches on the hood. I then inspected the vehicle and noted scratches and dents on vehicle that were not on the vehicle prior to going through the car wash. I immediately notified the manager and completed a car wash incident report. Claims adjuster from Kwik Trip called and said she didn't believe the scratches came from the car wash. I had washed my vehicle by hand at home just prior to coming to car wash at **********************. I came to car wash as I could not reach the roof to get it clean. Both my wife and myself saw the vehicle before and after the car wash and know that the scratches and dents were not on vehicle prior to the car wash. The claims adjuster at Kwik Trip treating me rudely, did not return my call, did not send me the incident report that I requested and basically implied that I was lying. She only called me back after I revisited the store to get my own copy of the incident report to tell me I should not have any contact with the store employees, inly corporate. I do not have full coverage on the vehicle so I am requesting the Better Business Bureau look into this as I have had no luck with Kwik Trip.
Business response
10/31/2024
Our representative, *** *. reviewed Mr. ********** carwash damage claim of his 2004 Jeep Liberty and communicated her findings to him. It was determined from the investigation that the pattern of the scratches on his vehicle do not coincide with any equipment in the carwash facility. In addition, upon review of the operation records and preventive maintenance work orders that no other issues were reported during that timeframe. 120 other vehicles completed the carwash operations on 9/27/24 without any other reports of damage. On 10/24/24 *** again discussed with Mr. ******** her findings. She assured him that the documentation would be retained for over a year, provided him with her contact information and instructed him to have his insurance company or attorney contact her to discuss the matter further.

Customer response
11/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I do not agree. Most of the scratches run in the direction of the brushes and the few gouges that don't were most likely caused by the metal bar that the brushes attach to coming down on the hood of my vehicle and vibrating side to side. As stated previously, I do not have full coverage insurance on this vehicle so my insurance company will not get involved. As I previously stated, I and my wife both inspected the vehicle just prior to and just after the car wash, so we know for a fact that the scratches came from using the car wash. I would like Kwik Trip to send out an unbiased insurance adjuster to inspect the vehicle and if Kwik Trip has nothing to hide they should provide pictures and video evidence of the vehicle going through the car wash. I find it hard to believe that Kwik Trip will not accept responsibility for something that is clearly the result of their faulty car wash.]

Regards,

***** ********
Initial Complaint
07/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Was DOUBLE charged for the same transaction . I dont use that card I literally put just enough for my transaction on that card. So it is very clear that you did in fact charge me 2x for the same transaction. 2 transactions for the Exact same amount. Put my account negative and charged all because you guys suck! So I call the store in circle pines. They say call the corporate #. So I call the corporate #. ON HOLD FOR 30 MINUTES, so I leave a message. 5 hours pass by, still nothing. Call them again, on hold for ANOTHER 30 and still waiting!!!!Trash corporation out here scamming people for no reason. I used to go there multiple times a day too but fu** that fu** this company . They are literal scum
Business response
07/17/2024
******************** spoke with our representative, ******, about his claim that our company had duplicated a charge. The claim was investigated and it was relayed to ******************** via email that Kwik Trip did not duplicate the transaction (copy attached). It was discovered that his financial institution had an issue which was resolved and the duplicate charged was removed.
Customer response
07/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
05/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on 5/21 i went to kwiktrip to get gas and some food. After paying for my items i went to pump my gas and found that someone had stuff the gas nozzle full of sugar. At least two shot glasses size amount went into my gas tank. No on offered to have me car towed I was given a piece and paper with the store leaders name and store number. After i had my car towed to ********* to get a quote to remove to sugar I sent all info to risk management who wanted me to contact my insurance company to file a claim. I spoke with Green bay PD who view the cameras and they made me aware that a guest 1 hour prior to me made staff aware that sugar was stuff in there. They also said that this is 100% negligent on kwiktrips end for not closing off that pump. it will cost around 5k to get my car fix
Business response
06/10/2024
Our insurance carrier, CCMSI, is going to contact ****************** to discuss the matter and hopefully arrive at a mutually-satisfactory settlement.
Initial Complaint
05/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A kwik trip employee pumped def fluid in my diesel tank on my work truck.. they attempted to fix it 500 miles later truck had more issues they told me they would take care of it and to take it in the shop.. ended up having a ****** estimate then thats when everything changed now over a month later with no employment because this is my work truck they now deny any wrongdoing and refuse to pay for anything leaving me with the tow bill and mechanic bill
Business response
06/03/2024
Our representative, **************** is working on ****************** concerns. We will submit a response on the website in the near future.

Business response
06/03/2024
See attached
Initial Complaint
04/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Friday April 19th around 7pm my 15 year old son and 23 year old brother experienced what seemed to be racial discrimination at the Kwik Trip located at ******************************************. ... Or at the very least, incredibly poor customer service. My brother was sent to purchase beer for my parents because we had family in town for my grandmother's funeral the next day and my son wanted Skittles as well but this became an issue for the cashier so they didn't purchase the skittles... She wouldn't let him buy both together which seemed silly.. so I went back to the store with my son to purchase the candy he had originally wanted and then experienced the same unpleasant cashier named *****. The entire time she looked at me very unfriendly, spoke condescending and acted as though me filing a complaint about her was laughable. She made sure to arrogantly tell me her managers name as well so I do not want to speak to that person. I would like to talk with someone higher than the manager. The unwelcoming nature of her entire demeanor was felt even by my 15 year old son who again, just wanted Skittles. I also purchased two alcoholic drinks to see if this time she'd allow the transactions together and she did. When I asked why, she said I looked older and it could be assumed I was his parent. I have never experienced something so ridiculous. And FYI most minors, if they are having someone buy them beer, they don't purchase it with the minor there. My son is the most well behaved kid... Plays cello, in honors algebra and biology, in robed choir, plays football and speaks Spanish but because he's black and has braids he was on the receiving end of *****'s subconscious bias that led her to believe he was the recipient of the beer my brother was sent to get. I would like an explanation why ***** thought this was ok and why she thought it was ok to talk to me like she did and I want a written apology from ***** herself to my son, myself and my brother.
Business response
04/22/2024
I am very sorry that ************** had a negative experience at our store. We take such concerns seriously and will thoroughly investigate the matter and have a KT rep ******* to ************** directly.
Initial Complaint
03/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The Kwik Trip in ********************** doesn't have certain hot foods( Rotisserie Chickens) in store to purchase they tell you it will be ready in a hour when I get back in a hour the store tell you another hour... When I was able to get it the store serve It to me in paper container( upload picture) terrible service just not good for the particular community and this literally happens on a regular basis
Business response
03/06/2024
We are sorry that ********************** had an issue with his chicken order. The store has reached out to ********************** to discuss his concerns, Arrangements have been made to provide him with a free chicken on Saturday afternoon specifically from Assistant Store Leader, ********************
Initial Complaint
01/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Watered down product
Business response
01/17/2024
I would like to respond to Complaint ID ********. ********************** representative, ************************, called ************** and left a voicemail on 1/9/24. ************** and *********** exchanged email messages which resulted in a $10 gift card mailed to **************.
Initial Complaint
12/09/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This complaint is due to the fact that no one has responded to me, even though I sent a complaint through Kwik Trip's online contact form on 11/5/23 and made a phone call to Kwik Trip's phone number listed on their corporate website *************). I shopped at the Kwik Trip in ******** ** at approximately 3pm on Sun. 11/5/23. I purchased 1- 1/2 gallon bag of 2% milk, 1 cheese nuggets, 2 bacon-wrapped chicken *******, and 1 - 1.5 qt of ice cream. The cashier who rang me up turned to a co-worker to talk to her all the while scanning my groceries. The cashier rang up the cheese nuggets twice. I had to interrupt her and tell her that I was being overcharged. It shouldn't be my job to catch the error and correct her, especially since she was busy focusing on a conversation with a co-worker rather than assisting me, the customer. I'm very unhappy with my customer service experience and wanted a response from Kwik Trip Corporate. This is now my 3rd attempt to get a resolution to my issue and still no contact. This is not acceptable and shows utter disrespect to their customers like myself.
Business response
12/11/2023
************** called our Operations ************* on 12/5/23. His call alerted us to the fact that incoming messages were not being delivered. We are working to correct the issue ASAP and apologize for the error in the system. The District Leader is aware of the situation and will reach out to ***************
Customer response
12/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this response, as the business doesn't address the issues pertaining to why I made the complaint against Kwik Trip in the first place, particularly the terrible customer service at their store, as well as the fact that no one responded to me until I had to make yet another (my 3rd attempt) to reach Kwik Trip customer service.by contacting the ********************. There's no reason why it should take this much effort to get a response from a company, especially one that purports to be customer focused.
[Please type your response here.]

Regards,

*********************
Business response
12/13/2023
Our representative, ********, called ************** on Dec. 8 and 11. ************** returned ***'s call on Dec. 12. *** shared that they discussed the issues and the matter was resolved.
Customer response
12/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
11/15/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Kwik Trip suspended me on October 30th and I was not informed of being terminated until I noticed I was no longer able to access my employee login and was no longer scheduled. I tried calling the district leader 3 separate times, all being unsuccessful. I worked the whole fiscal year and am being denied my year end bonus check. The whole situation is and was being handle very unprofessionally and I feel I was wrongly terminated.
Business response
11/16/2023
A representative from our HR ***** will reach out to ************** regarding her concerns. Naturally, we cannot disclose private, personnel issues on a public website.
****************
Initial Complaint
11/13/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was out of the country and **** cancelled my plane trip back to ******** and they will not refund my flight even tho they were the ones who cancelled the flight
Business response
11/14/2023
I believe that ************** has filed a complaint with the wrong company. Kwik Trip, Inc. is a convenience store/gas station chain located in the *************.

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