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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/26/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Oh ordered some parts on Sunday November 21st, paid extra for 2 day shipping and fedex lost the order, rock auto has done nothing as far as the 2 day shipping goes, not even offer a refund for shipping that wasn’t provided on time as paid for or resend a new order. They claim they can’t do anything until the 30th, it’s been 5 business days since order so technically this order is late and the 2 day shipping paid for wasn’t provided
Business response
11/29/2021
We’re sorry that Mr. ******* did not receive his package on the date the carrier expected. We processed and shipped his order within less than a day so the carrier could deliver it by the date they quoted us and him. According to tracking the package has been delivered--a day later than the carrier expected. Weekends and holidays are not included in the shipping count (since they are not business days). Transit times and "Receive by" dates are estimates by the carrier and, while usually accurate, are not guaranteed by RockAuto.
We apologize for any inconvenience.Business response
12/02/2021
Please refer to our original response.Customer response
12/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]My response remains the same, 2 day shipping wasn’t upheld so I’d like the shipping cost refunded
Regards,
*** *******
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Customer Complaints Summary
1,172 total complaints in the last 3 years.
491 complaints closed in the last 12 months.