Business ProfileforManitowoc Ice, Inc.

***** in technical department Manager, extremely rude and unprofessional. We got our icemaker on August 21. We professionally install the icemaker hoping to have ice, as we finish the installation and start the equipment we waited long enough but the icemaker failed to make ice. We called second day to the shipper and been told someone will call us back from the technical department which we did not received the phone calls so we decided to call back. We address entire situation to the Tech and as soon as we did, he says that the icemaker is faulty. So we requested to exchange the faulty one and get a new and weve been told we have to call company in order to do that process which we did. Minitowoc arranged technician to come and fix the problem, the technician show up after four days and spent eight hours and did not do anything still at that point we did not have ice. Second day we got the message from the local technician saying that there is a sensor needs to be replaced. On August 29, the technician show up and started doing repairing it took around nine hours to get fixed. However, the ice machine still did not produce any ice. day before August 29 ***** the manager of technical department told us that if we do not get any ice on August 29 he will replace the entire unit with new one and he failed to keep his promise. as of August 29 We have faulty ice machine brand new machine, which we spend $3600 and two time technician open try to repair and they have messed up the entire unit from inside which I saw it to ***** over the phone using camera he verified everything that the technician has left. Lots of damage inside we are stuck at this point. We do not have any ice in our property. They are forcing us to keep this manufacture defective piece, And should exchange since its defective piece. Supplier and manufacture company sold defective unit to us and not agree to refund money or exchange as their technician could not able to repair it .