Business ProfileforCrash Course Driver Education Center LLC

I had purchased a nearly $600 adult driving package. After several months being "booked up," I didn't get my first ****** till nearly a year later. My first ****** was an actual travesty with driver ****** being on his phone the entire time. Along with this, I mentioned that, as a first-time driver, I was hoping to be able to focus on the road and not be distracted with him continuously asking me questions I did not feel comfortable answering. Working in healthcare, I was getting exposed to COVID-19 nearly weekly. When I got an exposure notification from my place of employment, I was advised to stay out of contact with people. I called to pause my ******s until things calmed down. I was under impression everything was settled. When I wrote in to schedule a ******, I was told I owed cancellation fees for the ******s I had paused in advance. I spoke to someone named *** who was extremely rude and after a total of 20 phone calls, I was given the choice to pay $150 or lose on $598. I paid the fees, which was quite unethical, given the current status of the economy and the countless other bills I am responsible for. Interesting enough, as quick as they were to take my money, I was told a ****** was not available until a month and a half later. At my next ******, ****** was again preoccupied with his phone, and I felt completely uncared for and unsafe on the road. The next ****** was no better with the woman literally being on her phone not seeing that I was doing correct things, such as checking my blind spot and snapped on me multiple times. This is literally the worst experience I have ever had with a service/company. I will not be getting my last ****** or practice road test because according to ***, I should have planned that my grandmother was going to die. I want my refund/partial refund from this company and will also be reporting to the ********* DOT.