We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Volkswagen of Milwaukee North has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileVolkswagen of Milwaukee North

            Imported Car Dealers
            BBB accredited business

            Contact Information

            1400 W Silver Spring Dr

            Milwaukee, WI 53209-4417

            Get Directions
            Visit Website
            (888) 471-8252

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/4/2016

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Volkswagen of Milwaukee North sells and leases new and pre-owned luxury Volkswagen.

            Business Details

            Location of This Business
            1400 W Silver Spring Dr, Milwaukee, WI 53209-4417
            BBB File Opened:
            7/27/2016
            Years in Business:
            39
            Business Started:
            10/1/1985
            Business Started Locally:
            10/1/1985
            Date of New Ownership:
            2/17/2016
            Business Incorporated:
            1/21/2016
            Accredited Since:
            8/4/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Umansky Motor Cars
            • Umansky UVG, LLC
            Hours of Operation

            Primary

            M:
            8:30 AM - 8:00 PM
            T:
            8:30 AM - 8:00 PM
            W:
            8:30 AM - 8:00 PM
            Th:
            8:30 AM - 8:00 PM
            F:
            8:30 AM - 7:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Business Management
            • Dan Umansky, Owner
            • Mike Meyer, Director of Finance
            • Ahmad Aref, District Manager
            Contact Information

            Principal

            • Dan Umansky, Owner
            • Ahmad Aref, District Manager

            Customer Contact

            • Dan Umansky, Owner
            • Mike Meyer, Director of Finance
            • Ahmad Aref, District Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/24/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I visited Volkswagen Milwaukee-North on Thursday April 20, 2023, and was assisted by ***************************. I informed him about all of my concerns, including that the seatbelt in the 2nd row of my vehicle (driver side) did not work (unable to fasten). This concern was also addressed with my warranty provider (Silvercrest). I was informed by ***********, that this was a safety concern, and it could be taken care of. During my visit at Volkswagen, **************** was persistent in the fact that my seatbelt was not covered under my warranty and refused to initiate the claim with ***********, because he was absolutely certain, it was not covered. I continued to reassure his that I have multiple warranties available and that this was a safety concern and should be fixed. I had just purchased my 2019 Volkswagen Atlas from Carvana on April 1, 2023, and notified both Carvana and Silvercrest immediately. Silvercrest, authorized me to take my vehicle to Volkswagen North, to have it serviced. After ******************** refusal, I contacted ******* again and discussed this matter and they informed me of the existing warranties and encouraged me to inform ****************, to look into my case further. Unfortunately, my seatbelt was not repaired. On or around May 10, 2023, I contacted *********** again and spoke to **** (representative) regarding my seatbelt. **** informed me that no one from Volkswagen ever contacted them to initiate a claim for my seatbelt. After I provided her with ******************** information, she contacted ****************, but was unable to speak to him. **** informed me that she left a message and encouraged me to follow-up with ****************, so that a claim can be initiated. On or around May 12, 2023, I contacted **************** again and was unable to speak to him and left a message and requested a return phone call. A return call was never received. I have followed up with **************** (manager) on (2) occasions regarding this and a return call has not yet been received.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jessica P

            06/30/2022

            Initial sales experience was fine. The sales rep treated us well. Traded in my car, but did not leave with the new car since the financing was still being processed. Looked at the car on Friday the 17th. Did not receive the car until 6/29! Expected not to receive the car until Tuesday 21st due to the weekend and Juneteenth Holiday (this was also stated by the finance rep). Husband noticed errors on the paperwork after it was signed, he needed to call the loan company to have those fixed. Checked in for updated starting Tuesday 21st, was informed no movement yet, and that the sales and finance reps I worked with had COVID. This was nonchalantly stated. Continued delays due to finance paperwork being incorrect, after repeated contact with loan company. We were informed there where mismatching amounts on the transfer paperwork and signed contract. This was not corrected until the 27th. At that time the transfer for the loan was finally processed correctly. Many hours were spent on the phone with the loan company by my husband, who was in the process of preparing to deploy. The whole situation was stressful and should have been done a week earlier than it was. Communication was poor as well. We did not receive updates unless requested. Had the correct paperwork with matching amounts been sent on the original date, we would have had the car on or around the 21st (the long weekend after signing). Would not recommend purchasing due to the absolute mess. They deliver the car to me, but there was not owners manual.


            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.