Business ProfileforZeigler Toyota of Racine

As a loyal customer of Ziegler Toyota in Mt. Pleasant since 1999, my recent experience with the dealership left me deeply disappointed and disheartened. My hope to purchase my leased 2020 Toyota Camry quickly turned into a frustrating and unpleasant ordeal. I visited Ziegler Toyota on September 9th, 2023, to pay off my 2020 Toyota Camry lease. I received a pay-off amount of $13,374 from Toyota Financial Services (TFS). However, what I encountered at the dealership left me in a state of shock. I met with LeeAnn K., who had been my point of contact at Ziegler Toyota since 2012. She presented me with a quote that exceeded $16,000, with the price of the vehicle listed for a little over $15,000. I questioned this significant disparity between the payoff amount indicated by TFS. LeeAnn consulted with the sales manager and returned with a new quote, this time pricing the car at $14,500, which was still higher than the TFS payoff amount. I requested to speak with the sales manager to discuss the matter, hoping for a reasonable resolution. Unfortunately, my encounter with the sales manager was less than satisfactory. He displayed a dismissive and rude attitude, stating that he would do nothing to address the issue. This entire experience left me feeling disheartened and taken advantage of, especially considering my long-standing relationship with Ziegler Toyota. As a loyal customer, I had hoped for a fair and transparent transaction, but what I experienced was quite the opposite. My recent interaction with Ziegler Toyota in Mt. Pleasant was a stark departure from the positive experiences I had enjoyed with them in the past. It is disheartening to see that customer loyalty and fairness were not prioritized during this transaction. I would advise potential customers to exercise caution and thoroughly review any financial agreements with this dealership, as my experience has left me with a deep sense of disappointment and frustration.

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