Business ProfileforFlawless Cleaning Services LLC

On Sat. March 16, 2024, our short term vacation home was rented for two nights and they turned it into a trashed, smoke filled drug and *** party house. We hired what we thought was a reputable and professional cleaning service to clean up the mess and restore it to its previous pristine condition.Granted...it was a short notice, and **** was on vacation at the time, but she assured us her staff was available and well trained for the task.-She promised us a detailed invoice, because everything over an above a $300. general clean was able to be re-imbursed from Evolve, our listing company. No such invoice given us!-She assured us all surfaces would be cleaned and sanitized. No such results! Floors & some door k**** still sticky; walls still showing stains where drinks were spilled on; windows and mirrors streaky & still have smudges on where greasy hair heads had rested against it.-Beds made so amateurish an adolescent could have done better, surely no way to leave it for future guests;-assured us she would stop by to measure dance floor before giving us a quote to *********** it....she never did show up, at all, and the floor was only possibly lightly mopped, as it was still very sticky to walk on;-cigarette/cigar? ashes still on pool table; gum wrappers still on floor;-broken glass pieces still on stairs, and edge of dance floor in a pile.-**** did suggest **** could come over for a "touch-up", however a touch up was totally inadequate, my wife and I totally deep cleaned the whole place over! We desperately encouraged her to come see for herself, but she just went into denial mode, even after we sent her pics documenting most of it. Then she was "just too busy" to even talk with us about it, and texting only made it worse, and blamed us for "being rude"! Yes we were getting increasingly frustrated with her complete refusal to "see for herself" or work with us to rectify the shoddy workmanship...or providing us with the detailed invoice so we could get some reimbursement for at least some of the reparations, all the while, its condition was keeping our home off the market for future bookings!We have never been so disappointed, by any business. We sincerely hope others never have to go through what we did.*** & ****************************** of documenting pics are available upon request.