Business ProfileforGrand Appliance & TV

My appliances were bought from Grand Appliance. We were not informed that they subcontract for deliveries. My appliances were delivered on July 22, 2024, they scratched my brand new floor during installation. The company claimed they used straps to install the appliances, but they did not. There is a large scratch spanning 8-10 tiles that were scratched in the path of how my refrigerator was installed. Since I do not have video evidence, the subcontractors insurance will do nothing about the damage. I do have 3 eye witnesses and the scratch but that is not enough proof.We reached out to Grand Appliance on August 12th when the scratches were noticed. Between 7/22 and 8/12 I was away from my residence for 5 days and did not have electricity in that part of my house for 7 of the days. Grand Appliance Customer ********************** told me during a phone conversation that the "customer is not always right."The delivery people, are not being honest. They are not supposed to use a dolly but they did. They said an electrician was at my home while they were delivering, there was not. I am out thousands of dollars to replace part of a brand new floor that had been in place for less than 24 hours prior to the delivery. I have spent the last 2 months going back and forth with Grand Appliance Customer **********************, the delivery company- Nayaritas, and Progressive. No one from the Grand Appliance Customer ********************** team has been to my home to assess the damage.