Business ProfileforGreat Wolf Lodge

I have been charged double for my stay at the gurnee great wolf lodge location. I have spent approximately 20 hours on hold and talking to customer service. No resolution has been communicated, no one can give me any answers. I cannot get a hold of the front desk in ****** **, no one from finance will return my call (I have left multiple messages for finance and sales). The Customer Service reps cannot take care of this issue and keep sending me in circles. Case # ******** Case # ******** Stay: 8/17-8/18 Timeline: Sent a check for deposit on 5/8 This is a girl scout troop outing, therefore the check came from our girl scout bank account. 8/17 - When we go to check-in, the check is "lost,", the front desk knows nothing about where the check is, no supervisor available to discuss. I put my credit card down as a deposit, I am assured the check will not be cashed. 8/18 - I paid for all charges with a credit card (see attached). Since this is my girl scout troop, I am reimbursed for the charges from the girl scout bank account. 10/11 - check cashed by great wolf lodge, even though we had already paid for the entire stay (see attached). Our girl scout bank account is now overdrafted, causing additional charges - I expect you will be covering these? I have been calling for 2 weeks to rectify, I have been sent in circles and no one will respond.

Good evening,I would like to inform you that the complaint has been forwarded to the relevant department. They have already issued a refund to the guest, and the matter has been resolved. Thank you.