ComplaintsforCiti Puppy
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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I sent $450 ***** payment for Maltipoo puppy on August 8,2023 --shortlly after speaking with Alex I had a feeling it might be a scam and asked that he refund my payment. Of course that didn't happen. Please do NOT do business with this scammer,Initial Complaint
06/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
Today 6/28/2023. I attempted to purchase a maltipoo puppy from **********************. I spoke with Anthony *****. We spoke on the phone multiple times asking details about the puppies and the process. He told me he had to be paid before coming to his home In Nashville because he had be robbed and put his family in jeopardy. He even sent me a picture of the flyer looking for the person that robbed him. He sent a home address in Nashville. Then sent me a text saying he was at the vet and will be there shortly. Well 30mins later the home owner came home and asked could he help me. I said are you Anthony I am here to purchase the dog I paid for. He said his name is not Anthony and that he has complained and filed a police report because he has had a number of people parked in front of his home. While talking to the home owner Anthony sent me a text and asked me to send another $240 I had already sent him $1200. I told him I would meet him at the VET. He gave me the address to the Vet. I went there and he was not there and no one had heard of him. I called and text. When I called he had his phone number disconnected. I am filling a police report. He sent a picture of someone’s driver’s license from California with the name Anthony *****. Please stay away this is a huge scam I pray he gets caught.Initial Complaint
05/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
On 5/13/2023 spoke with gentleman regarding purchasing Maltipoo. Called the number listed on the website ************ address provided on site **** *** **** ******* ********* ** ****** Pricing $450 but informed us we could make arrangements every two weeks to pay this dog off. Knowing our situation he stayed him and his wife wanted to help. Send the money via ******* ** ********** stated it’s his daughter. He instructed me to give him about 10 minutes he will send over paperwork for the puppy and provide address where to pick the dog up. I’m on the phone with him the entire time. Address he provided *** ***** ********** ** ********* ** *****. He emailed me two different forms to sign “Bill of Puppy Sale” and “Health” form. At this point I am 15 minutes away from pickup location I informed the owner outside sitting in my vehicle which I described to him and he response “OK”. I waited about 15 minutes he never comes out with the dog so I text call nothing. Waited about another 10 minutes still nothing so I proceeded to walk towards the house ring the doorbell no one came to the door. Now I’m furious called my husband to see if he could get in touch with the owner he blocked his call but I was able to call but again no answer. He never gave us the dog that he promised. We went to both locations one apartment complex which that house number not listed. This is a scam so please beware do not trust this site.Initial Complaint
04/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
This transaction took place on Wednesday, I ordered a puppy from Sweet Citi Puppies, and after speaking to a man named Anthony on the phone, he decided he wanted to make the transaction through *******. I sent over the money, and he said he would get started on the paperwork, and send it later. I have the messages, but he tried to mostly interact through text messages. The next day rolled around and my dog never came. I tried contacting ******* to get my money back, and to alert them I was scammed, however, they are not helping me. They want me to just ask them for the money back, and I did. However, it is unlikely a scammer is going to give it back. I also called my bank because I have no other options and they denied my case due to the interaction taking place through *******. I am just seeking a refund.Initial Complaint
03/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
3/12/22 paid a $450 refundable deposit to ***************************** ******* ****** Then was asked for even more money without even being able to see the puppies. I declined and they offered a refund. Then they ghosted me and changed their ***** so it can’t send funds.Customer response
04/18/2022
Better Business Bureau:
The business contacted me and actually said that they are a scammer and they will not be refunding me any money.
Regards,
******* *****
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.