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            Business ProfileAdvance Appliance

            Appliance Repair

            Contact Information

            9832 187 St NW

            Edmonton, AB T5T 3E8

            Visit Website
            (587) 882-3225

            Customer Reviews

            3.67/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            9832 187 St NW, Edmonton, AB T5T 3E8
            BBB File Opened:
            9/9/2022
            Years in Business:
            5
            Business Started:
            3/6/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • Advance Appliance Ltd
            Business Management
            • Valmark Reyes, Owner
            • Robert Cagalcal, Owner
            Contact Information

            Principal

            • Valmark Reyes, Owner
            • Robert Cagalcal, Owner

            Customer Contact

            • Robert Cagalcal, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            **** ******* ** * **** * By far the worst experience I’ve ever had in my entire life. Please ! please ! do not chance it with this company. Go with a *** accredited company. ( ****** ******** ****** rated ) I had a tech come out and diagnose my washer machine and give me a quote for $400 to fix my washer machine. They came and changed the part and left. The machine didn’t work , the technician didn’t function check it. They came back and said that the mother board and sensor is fried. So essentially they took $400 , didn’t properly diagnose the issues then left me with a broken washer machine and asked for more money to repair it a second time ! This is all over the course of 2.5 weeks !!! Then when I tried to call to get a receipt , they wouldn’t give it to me !!! I’ve tried 5 times to call and get a receipt for the $400 that I already spent and they never give it to me. There are so many other more reputable places to call for repairs that are registered with the ****** ******** ******.
            Read More
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nathalie R

            22/01/2024

            I recently had the pleasure of experiencing outstanding service from Advance Appliance, and I couldn't be more pleased with the results. The team's expertise and efficiency in addressing the issues with my appliance were truly commendable.From the moment I contacted them, the customer service was top-notch. They were prompt, courteous, and went the extra mile to ensure a smooth and hassle-free process. The technician who worked on my appliance was not only skilled but also took the time to explain the problem and the solution in a way that was easy to understand.I appreciate the transparency and honesty exhibited throughout the service, and I am delighted with the performance of my appliance after the repairs. Advance Appliance has earned my trust, and I would highly recommend their services to anyone in need of reliable and professional appliance assistance.Thank you, Advance Appliance, for your exceptional service!Sincerely

            Advance Appliance Response

            15/04/2024

            Thank you so much for taking the time to share your experience with Advance Appliance. We are thrilled to hear that you were satisfied with our service and the professionalism of our team. Your feedback is incredibly valuable to us, as it reinforces our commitment to providing exceptional service.We take pride in our technicians expertise and the high standards we maintain in customer service. Hearing that you appreciated their transparency and the clarity they provided during the repair process is especially gratifying.Thank you once again for trusting us with your appliance repair needs and for recommending us to others. We look forward to serving you again in the future!Warm regards,
            Read 2 More Customer Reviews

            Local BBB

            BBB Alberta and East Kootenay

            More Info on Local BBB

            BBB Reports On

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