ComplaintsforStudent Works Painting

• Initial Complaint

  03/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  A quote for painting was provided for $12000. We were pressured into signing the contract on the same day and paying a $2100 deposit. The pressure was to obtain a 10% discount that would not be available if we waited. We explained we wanted to lighten the Color of the house from the medium Color we had. The quote stated 2 full coats of paint. 3 months later when picking the final Color the business owner, ****, changed her quote to add $3000 since our chosen Color was lighter than she expected and thus needed an extra coat. We argued this was in contradiction to our agreemnent but she refused to refund us the deposit. Another paint company told us two coats were plenty for the Color we chose. **** noted that on the quote sheet it stated in small print that should medium to deep and clear base colours e chosen this may change the number of coats and price to explain her new added price. But this makes no sense to the layperson since that does not sound like the light Color we picked and she did not verbally explain that to us in the original meeting. We now see that there are many similar online complaints regarding this company for these tactics - pressure to pay deposit, then increasing the quote later once she has the deposit. In our discussion requesting the refund she said she had already purchased two gallons of paint - we think this is not true since we had not agreed upon a Color yet, she had only purchased small samples (regardless 2 gallons of paint is only worth $120 maximum). If true we are fine receiving our deposit of $2100 less the $120.

  

  Business response

  08/02/2023

  
  We are sorry for your experience with ****. We do need to point out at no point in time were you pressured in to signing on the spot. Our franchisees are very busy trying to balance school and running their business and if their clients are able to make a decision at the time of the estimate we offer them 10% off as a thank you for helping them save time. This was something that was told to you well in advance when you booked the estimate, and was not something that was just brought up lightly. Making a claim that a young woman in business is pressuring people to sign on the spot seems to be going a little too far, especially someone who has the integrity of ****. We will admit that **** did make a mistake int he application of the test patch, but she did offer to come back and do it properly with a roller and brush. Unfortunately with the shortages in raw materials some of the substitutions the paint companies are using have affected the coverage, and in some cases whites or off whites are having issues covering in two coats. We always do a test patch in advance to make sure this won't be an issue for you, and if it is you have an opportunity to change the colour to one that does not have that issue. Did the other painter you speak about take the time to do a test patch for you to confirm? We do apologize for the incorrect techniques of applying the test patch with a foam brush, but again we were willing to come back and do it properly to confirm. We believe that this point it this project is not a fit, and have no problem refunding you the deposit. We will deduct costs of the paint $180 (please see attached receipt) and $70 for credit card fees that we incurred to process the transaction and to refund the transaction. Please confirm that you agree and we will process the payment immediately. Thank you

  Customer response

  09/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  16/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Met with Logan *** M**** on April 27, 2022, to discuss all what we want done (front deck, septic tank cover, garden boxes, and back deck-back deck is the only thing that was previously stained and needed to be sanded,  which was discussed). Signed the contract, picked  a colour, and pay the deposit. Logan comes back at a later day and does a couple test patches. We like the colour and tell him to go with it. It's a semi transparent oil based stain. He comes about a month later, we are not home. They wash the deck and do some prep but we aren't there to verify what exacly they did we aren't really sure what he did because it didn't look like much. They come again in a few days once the deck has dried. They do the front deck and septic tank lid and some in the back yard. We are pleased with how it looks. He continues in a day or two and calls me and tells me they are having trouble getting the stain to soak into the back deck, and asked if he should continue, I told him ya I mean what other option is there at this point but try to do some sanding and get it to soak in. He said it looks blotchy. We come home and we see what they have done and we are not happy. We talk with Logans worker Braeden and I ask him if he would be happy with this if it was his house he said no. He also said he had his doubts about the back deck and expressed them to Logan. Logan came back to do a final walk thru and we told him we aren't happy. Not satisfied. Pointed things out to him that weren't done. He just stared at us. He never really tried to make things better he was just hoping we'd pay him to go away basically, so Joanna wrote him a cheque, but after he left she put a stop on the cheque. He gave us a number of the stain supplier and we called a lady named ***. *** **** ** ****** **** ******* *** **** *** **** *** ** *** ** ***** ** ** **** ** *** ******* *** *** **** ** ****** ****** ********. We just want our deck finished, once the work is complete, payment will be issued.

  

  Business response

  19/09/2022

  Mr *********  *

  We are terribly sorry for the late reply. We did not receive any correspondence from the BBB about this claim until September 14th. Our District Manager, Angelika Sawka, for Northern Saskatchewan has reached out and left you a message on the 15th. I will have her follow up with you guys again today. We would be happy to resolve the issues. 

   

  Cory B******

  Vice President - Operations 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩