Business ProfileforSuper Save Disposal Inc.

When we moved into our leased space, we were contacted by Super Save Disposal as there was already a bin at our location. We are a small business that doesn't generate a lot of garbage so we requested to do on-call service. However, we were told that Super Save doesn't offer on-call pick-*** and that we had no choice but to sign up for a monthly service if we wanted any form of garbage pick-up. After convincing us to sign up for a service that exceeded what we needed, we are now being told that we are not allowed to cancel. According to the agreement, the "cancellation window" is a 30-day period 5 years after the contract start date. After that 30-day window, the contract auto-renews for another 5 years, without another cancellation window for yet another 5 years. Furthermore, Super Save has the right to increase the amounts charged without limitation or agreement from the customer. Over the past 2 years, ********************** Save has increased our monthly fee by 20%.When we reached out to Super Save about cancelling, they told us that cancelling wasn't possible, but that we could switch to "on-call" pick-up. This is frustrating for 2 reasons; firstly, because we were originally told that we couldn't sign up for on-call pick up (and instead had to sign this ridiculous agreement) and second because we did switch to on-call pick up for 3 months last winter and Super Save charged us so many admin fees to make the switch, that it ended up costing us the same as if they kept the monthly schedule. The second alternative to cancelling is to suspend the service for a maximum of 6 months. However, there is a $135 fee to remove the bin and another $85 to bring the bin back, so in the words of the Super Save employee, this "negates any savings".We feel that Super Save is taking advantage of small businesses like ours. We generate 0-1 garbage bags per month and feel it is unjust to force us to keep paying for the next 3 years. All we want to do is cancel...